Miss Terry-Lynn Williams
a month ago
During this winter I woke to no juice in my 2013 Kia, Soul. I had my car towed to Ron Tonkin Kia in Gladstone on McLoughlin blvd.
In this case, my battery was purchased within two years from Tonkin Kia. They checked my battery, which was dead, and tried to recharge it. However it wouldn’t hold the charge.
They were very nice and warrantied the battery out. They sent me a text saying I could pick up the car for no charge!
How refreshing to know I can count on Ron Tonkin Kia.
Jennifer knew that I was very stressed because of my financial issues. She was so patient with me and kept a positive attitude with me no matter what…
Thank you, Jennifer, for being so professional with me. You truly represent the Tonkin family well!
Jennifer Hill
a month ago
Makayla was very thorough and thoughtful and had wonderful customer service. She was the first person to have offered me and and informed me about a courtesy vehicle. SO much time wasted in the past. So grateful!
Lynda Taylor
3 months ago
From getting a same day appointment through to being taken to my car after paying for the services, there is nothing that I think was lacking. Professional, great communication, upfront pricing so I knew what to expect and offering payment options. Very positive experience and I will be a returning customer.
Tavleen Kaur
4 months ago
Initially, I was a little disappointed to discover that the brand-new car I purchased had an electrical issue with the rear seat warmer, requiring a return visit for service. However, Christian, our service advisor, completely turned the experience around. He was patient, professional, and prompt in diagnosing and fixing the issue. We were even provided a brand-new loaner vehicle and were able to drive back home the same day in our own new car. Truly impressed with the level of customer care and commitment to making things right!
Dealing with car troubles can be overwhelming. It always seems to arise at the worst time, causing you to feel frantic amidst a life that is already full of surprises. When this happens, you look for someone you feel you can trust to provide you with clear guidance, expectations, and answers. Someone who puts your tensions at ease to the best of their abilities knowing your vehicle is in their care.
My experience at Ron Tonkin Kia’s Service Center has been far from this. I have brought my vehicle to them for servicing three times over the course of a month. Their communication with me has been minimal, unclear, and blatantly rude. When attempting to reach out to multiple members of the service team, which included Service Advisor Jennifer Lopez and Service Manager Geoff Walker, my questions were not answered, my concerns not addressed, and my time not taken seriously. Instead of taking the time to have a clear and effective conversation, to allow me as a customer to better understand the ongoing issues with my vehicle, I was dismissed as an annoyance and hassle to deal with. I left with my questions unanswered, my concerns not validated, and my vehicle still having issues.
As someone who has worked in the customer service industry for years, I understand how stressful it can be. Day in and out you are dealing with people on some of their worst days. I also know from my experience that all people want in these times is someone to listen, take their concerns seriously, and put them at ease. It is unfortunate that the staff at Ron Tonkin Kia have not shown their commitment to their customers. This is an industry that would not be successful without its customers after all. I only hope that in the future they can remember that people are coming to them on some of their worst days, hoping for maybe a little bit of light.
After deciding to not proceed with doing business with Ron Tonkin Kia, I was told I could come pick up my vehicle exactly as I left it. When I arrived to pick up my vehicle, this was the state it was left in (see attached photos). I can assure you, this is not the state in which I left my vehicle.
