NAPA Auto Parts - Beaverton Auto Parts

Liv Lux

2 months ago

Took a core battery back and had a gentleman help me get it out of my trunk , very kind of them. Easy process to buy a new battery .

Dennis Honse

3 months ago

This NAPA auto parts store has been a Beaverton fixture for decades. I knew Harold, the owner and founder, and he was a great guy. I stopped in to ask if they could provide a check engine light service, and the lady behind the parts desk said they would let me use theirs. I said that I had never used one and was unable to get on the ground to check even if i knew where to look or how to use one. I asked why they didn’t offer the service that nearly every national brand auto parts store does. She provided a vague response and one of her companions said I should drive about 1/2 mile down the road to a repair shop to get the service is needed. I thought that that was crappy customer service. I don't think I'll be using Beaverton Auto Parts anytime soon.

Keir Ashby

4 months ago

I had a battery from here that broke but was still under warranty. When I called to ask about it, Scott was incredibly helpful and patient even though I did not have the receipt on hand. Together we gathered enough details to validate the warranty and I was able to get the battery replaced. They could have turned me away but instead went out of their way to honor their warranty and I appreciate that immensely.

Pam Noble

4 months ago

The plan was simple: get a trip permit at the DMV, swing by DEQ for a quick smog check, renew the registration that expired in September 2020, and finally, finally start driving my 1996 Geo Metro again tomorrow. That was the plan. What actually happened was the Metro took one look at the rain and said, “Absolutely not.” I turned the key and it wouldn’t start. Wouldn’t start. Wouldn’t start. This is after I replaced the battery and plugs in August, mind you. But apparently I had tried starting it just enough times to make the starter go on a spiritual retreat, because the last time I turned the key there was not even a click. Just silence. The automotive equivalent of a teenager refusing to answer a text. So now the day’s itinerary shifts to: - Buy spark plugs - Replace spark plugs when the rain lets up - Attempt yet another Fred Flintstone clutch-pop start, which requires putting my right foot on the clutch, shifting into first, sticking my left foot out onto the pavement, and pushing the whole car backward like I’m auditioning for a prehistoric reboot of Fast & Furious. Side note - This usually happens at gas stations, where I’ve noticed a fascinating sociological pattern: If I’m wearing jeans and hiking shoes, men will sprint over to help push like I’m trapped under a fallen tree. But if I’m wearing a dress, heels, and makeup suddenly everyone turns into wildlife photographers watching a rare bird, curious, but hands OFF. I expect the opposite, but here we are. Gender norms: 0. Geo Metro chaos: 1. Anyway, I took the good car - the one that starts - to NAPA Auto Parts on Canyon & Lombard. At this store, there’s a person in the back who helps you find things and another up front who checks you out, which honestly makes the whole place feel like a calm, efficient pit crew for people whose cars are held together by willpower. The guy at the parts counter had big “somebody’s dad who can fix literally anything with baling wire and a shrug” energy. I told Spark Plug Dad that the Metro eats plugs every time it rains if I haven’t driven it regularly, even though I use the copper goo like a responsible adult. He listened with the gentle concern of a man who has heard a thing or two about misbehaving vehicles, then lifted a spark plug like he was presenting a relic and asked, “Does this look like what you’ve been using?” Yep, that's the one. "Ma'am, is this a 3 or 4 cylinder?" I replied, "She's a three-cylinder & I want six plugs because we both know this will happen again." Then I asked if replacing the starter is easy, since I own the Chilton’s manual and therefore have just enough knowledge to catastrophically overestimate myself. He looked it up and said, "Only a couple bolts and electrical connections. Sure. You could do that on your own if you wanted to." Before walking up front and paying, I showed him photos of the car, because she is special: I’m painting a full Oregon Coast mural over the entire thing. There’s an octopus on the driver’s side, and Haystack Rock sits proudly on the hood like a hood ornament with geologic ambitions. He actually liked the photos and said he might have seen the car around. “Maybe,” I said, though probably not, since I drive it roughly as often as the Olympics. He got me exactly what I needed, fast, friendly, judgment-free. Not even a hint of “Ma’am, have you considered letting this car retire to a museum?” Just quiet respect for a woman keeping a 1996 rolling art project alive against all odds. Five stars to NAPA for supplying the spark plugs, respecting the mural, and supporting my ongoing saga of “Is today the day the Geo behaves?” I’ll be back - probably sooner than I’d like - but at least I’ll be greeted by someone who understands.

John Blackwell

4 months ago

I’ve long used Beaverton Napa store for my automotive needs. Today during the simple purchase of a battery ground strap I was disappointed by a lethargic counter employee who acted as if I were bothering him as he slumped before his computer screen. No “may I help you,” no “good afternoon,” no “welcome to Napa.” Just “what do you want?” Explaining what I wanted seem to annoy him. To the credit of a lady working a near by station I was able to get help as she seemed to recognize ineptness or rudeness. She helped me obtain my item. In asking how to pay the inept one told me to go to the front desk. He then said “that person is on break, follow me.” He then asked “debit or credit?” When I responded with “credit” he simply said “that’ll be 3% more.” I was still digesting the $35 plus charge for the ground strap but opted to pay cash, save my 3%, and get out of the store.