Buick GMC of Beaverton Service Center

JD C

3 months ago

This is an update because a Manager had read my review and reached out to me to help. He didn't guarantee I would get my refund but they took the time to package and send my core to GMC and after about a month I received a credit on my card. I appreciate him for doing that for me. Hopefully my original review can help someone from making the same mistake. (I had to replace a rear taillight on my 2025 GMC Canyon because someone had backed into me. I ordered new part and when I picked up the new taillight I was told I would be charged an extra $125 and could get my money back when I brought the old broken light back. A few days later I brought the light in and they told me they couldn't give me my money without the box. The box could probably fit 4 taillights in it and has nothing to do with the old light that I was turning in so why would I keep it?Parts person never mentioned needing the box with the light and now I'm out $125 for a $5 box. You'd think if it was needed for return that would have been mentioned by him and written on my purchase paperwork.)

Leigh Anderson

3 months ago

My Advisor Christian Taggart is super knowledgeable (as a former mechanic) and follows up on every detail I ask for. Best service advisor I've ever had at any dealer (and I've owned vehicles for 55 years!)

Karen Ettinger

4 months ago

Bill sent our 25 year old Isuzu Trooper over to John who has been expertly tending our baby this whole time. He easily found the problem and corrected it. He is the best! Karen and Roy Ettinger

Gina Seufert

5 months ago

Figuring out the 'parking' was a little challenging, as I was early. The online chat text to schedule required a follow-up call from the service department to actually schedule, but the experience over the phone next day, quick availability, follow-up reminders, etc were all excellent. The first appt is always a learning curve, and I expect future appraisal will go much smoother. The individual who facilitated everything once there and returned my keys to me, etc was excellent. Thorough, customer service oriented, and professional.

main office

5 months ago

Tracy has been so transparent and very thorough with every visit I’ve had with you folks. She’s been so amazing to work with whenever I’m there for any maintenance work that I need done on my vehicle. She always communicates with me on every step that’s being done on my car and I appreciate her so much for it. She has such a great customer service and very hospitable. You folks have an amazing agent working with you and I appreciate you all! Tracy and staff are amazing!