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Margaret and Josh are a pleasure to work with. I needed to drop my car off early then pick it up the next day before work. They were so understanding and helpful. When I picked it up, it had been thoroughly vacuumed and the pitiful paper grocery bag I had on top of the driver’s floor mat had been replaced with a new paper mat. I wouldn’t take my Volvo anywhere else!
Our 2005 Volvo XC70 is nearly 20 years old (June 26), with 200,000 miles driven. The V Shop has handled all our service needs for about 18 years. They have been totally professional and extremely courteous every time they service our car. They are honest, very competent mechanics, and they all explain everything they do clearly and respectfully. We would recommend the V Shop to any Volvo owner.
I had my car serviced here and they deleted the drive data (perhaps by disconnect my battery) and I had to drive around for over 3 months trying to get the correct drive patterns to pass the DEQ test. In the end I ended up taking it back to them and they denied that was the issue, I paid 50$ to have them drive my car and get the correct patterns, after this my car passed the test. I have also let them know about an error I was getting on my dashboard about a low battery, in April they checked it and did a full service and said the battery was fine. The error came back. Recently I was there to get new wiper blades and I mentioned the error was back for awhile and asked if they think there is an issue with my battery, they said that it’s unlikely since it was fine in April. I drove up to Seattle a few days later and my car broke down and I had to pay to get my car towed and tested at Les schwabs, where they ran diagnostics and showed me that the car has electrical issues and probably needs a new alternator. Luckily Les Schwab did not charge me since they weren’t able to fix the issue. I feel that it’s odd that the v shop didn’t dig into the issue more than just testing the battery considering they’re a Volvo specialist, this seems very sloppy to me. They should have more insight into these issues than I do. It’s also surprising that when I brought the error up again they dismissed it quickly. I’m not sure this is a trustworthy place, my experience has been being charged for everything even when it’s issues they cause. They also have sales like approach of trying to get me to spend more money and ignore the actual issues I’m experiencing. I have spend 400$ to have my car towed from this experience. I’m hoping they will be able to fix my alternator or whatever is going on but it seems like it may be out of their wheelhouse. I am also hoping to give a fair price and do not overcharge.
HI Kyle, I am very impressed with your operation at V-Shop and the format you use in analyzing the condition of mechanical and electronic systems. I don’t know how far into the future you are booked, but replacing the ‘breather box’ and the leaking bushing of one of the trailing arms is AOK. At 81 years of age, and the car being over 15 years old, I am only concerned with equipment that is not functioning as it should. I am very satisfied with our 6th Volvo, a 2010 XC60 (our 6th) with 189k on the clock and know that kept long enough parts eventually wear out. Thank you for providing a quality, affordable Volvo shop.
I have been bringing my cars to the V Shop for years now. Kyle is incredibly responsive and the staff has always provided great service. It is wonderful to have a local mechanic to work on our Volvos that we can trust. Recommend this shop to anyone with a Volvo.
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