O'Reilly Auto Parts

Dick Richard

2 months ago

I've had problems ordering parts because they're system has become broken and doesn't work right to pull up exact results for parts anymore... The person behind the counter always has zero helpful knowledge about what's compatible with what and will expect you to just order a part... Then also has no problem just saying "Sorry we can't help you." - This is crazy... This review goes for all O' Rielly's as this has happened to me at different places and different times with different issues...

Carlos Azpeitia

3 months ago

Stopped in for rear brakes for a sprinter van, which they didn’t have in stock. Good news was they could have them shipped the next day from another store. When I called the following morning, I spoke to the so-called manager at the Beaverton store (#2513), Genie. After a few minutes of being on hold, she told me that the brakes were ready for pickup. I sent one of my employees but when he got there, it turns out that they weren’t on the shipment. Instead of trying to help or make things right, Genie made the situation uncomfortable for my employee to the point that he called and put me on speaker. She was hostile over the phone and refused to help us. When the shipment did show, she said she wouldn’t sell them to us. I own a small construction company with a fleet of 5 trucks. I lose money whenever one of my trucks are down. I’ve always tried helping our local stores but the treatment we received is completely unacceptable by all standards. I called the office to file a complaint and no one made the courtesy of calling us back. At this point, I’ll probably stop buying anything from O’Reillys altogether.

Angie Hamlin

3 months ago

I went to this O’Reilly’s last night because I was in desperate need of a new battery. I had just gotten my second jump within the last month, and I knew my battery’s life was nearing the end. I asked for a battery test, and the girl at the counter said that no one could step out at that moment because they were understaffed… But there was another guy employee up front with her. I asked if I could wait until they were less busy, and she said no, they couldn’t run a battery test or install one, even though that’s the store policy. That had to be the laziest customer service I’ve ever experienced. No problem solving or critical thinking seemed to be involved, and no helpful options either. This was incredibly frustrating and stressful considering the state of my battery. Then, I went to the O’Reilly’s in Tigard, where there were also only 2 employees at the counter, and guess what, both of them came out and helped me with my battery. Honestly, just go to Tigard.

ASH

6 months ago

It’s always easy to purchase what you need online through Amazon, but it’s well worth stopping by Auto Riley in person. The store manager was very knowledgeable and took the time to answer my questions. He also recommended signing up for their rewards program, which I think is absolutely worth it. On top of that, the location has great parking—making the whole experience even smoother.

Asaad Esai

7 months ago

The employee who claimed to be the carpenter was talking badly and refusing to help. This is the worst thing I've encountered today. She's talking in an incomprehensible way.