NW Natural

Ralyssa McPherson

2 months ago

Outstanding service today from NW Natural technician MAE. He took the time to listen to my concerns and did not brush them off. He spent 30–40 minutes thoroughly checking all gas appliances, pilot lights, the furnace, fireplace, and even the meter outside. He explained everything clearly and made sure we felt safe before leaving. After a stressful experience, his calm, respectful, and knowledgeable approach gave me real peace of mind. This is exactly the level of care you want when it comes to gas safety. Thank you for taking safety seriously and for the work you do every day to keep families safe.

Paul Iscool

5 months ago

Be careful when paying your bill with NW Natural. They won't tell you or warn you, but they cap how many payments you can make to 6 in 30 days. The only way I found out was being on hold for 20min. Why their system doesn't warn you you're about to hit the cap is a mystery but they also didn't care. I now truly hope we're forced to go electric and gas is removed from homes so I don't have to do business with them anymore. Horrible customer service all around. What a waste of an hour.

Melissa Reed

6 months ago

Please pick any other company somehow we caught them so that we can get them shut down. They are horrible. This is by far the worst company I’ve ever had to deal with in my entire life, They purposely shut your stuff off so that you have to pay $150 to get it turned back on if you want it turned back on that day even if you have elderly in your house it’s actually a really bad company, also, if you make a payment, they shouldn’t be able to shut your service off without sending something out

Joel Rodriguez

8 months ago

A plague upon convenience. One payment bounced on my card as my check was late, so I was locked out of paying with a debit card. Began paying with a digital check, but once again, my check was late and it bounced. Although I had the money to pay the very next day, I have now been locked out of paying online or through the automated system. How am I supposed to pay my bill if they literally won't allow me to pay my bill?

Terry Tam

10 months ago

Smelled gas in the garage and called their emergency line and they sent someone out immediately. Larry arrived less than 30 minutes and was very professional. Spent time checking every corner to make sure everything was working properly. Found a small leak on the meter outside and ran a test to make sure we were safe after repairs. Very knowledgeable and gave us some advice to check on our tankless water heater just in case.