Japanese Auto Repair

Keith Rofinot

6 months ago

Bought a car that had the timing belt and water pump replaced less than 12 months ago. Verified by them. It’s making a noise from behind the cover (verified by a Toyota mechanic) and they said it could be the serpentine belt tensioner (which is not behind the cover), must have thought I don’t know anything about cars…..Stated they only warranty their work for the original owner. Take what you will from this review.

sam weese

6 months ago

Would NOT recommend this shop. I dropped off my car for a diagnostic check and TOLD THEM THE CHECK ENGINE LIGHT WAS ONE AND WHY (I used a code reader before coming). Flash forward a few hours they call me and explain that they have "found" the reason for the check engine light being on and that they are "going to be unable to complete a full diagnostic on a car if it has an immediate problem such as that". When I asked for more information they just read what their code reader said and that was it. That however did not stop them for charging me for the 1/2 hour of labor just to tell me EXACTLY what I told them when I dropped of the vehicle. If you knew you would be unable to complete a full diagnostic check because of the check engine, why would you not say so when I dropped it off and avoid the hassle and charge??? Pretty scummy move imo and the dude at the counter had the horrible attitude of someone who believes they talk with idiots all day for his job and you're one of them. TLDR: Charged me to tell me a problem that I told them when I dropped it off.

Action Jackson

6 months ago

We brought in our 2008 Mazda 3 more than a month ago and knew it was idling poorly at stops and not running as well as it had. The team looked over the car, found a vacuum leak, and also noticed that there was pooling oil around the spark plugs, and recommended replacing the plugs and the valve cover gasket. After the work, which was priced fairly and explained fully and in detail, the car has been running really well. Thank you!!!

John Petersen

7 months ago

They've taken care of my Subaru Crosstrek since I moved to Portland 2 1/2 years ago. They know and deal with all things Subaru--a great place for care care and maintenance--with experienced, helpful people.

Tyler Cruickshank

a year ago

I went in about 6 months ago to get a timing belt replacement on my 1987 Nissan 300ZX Z31, and it went amazing. They were extremely friendly and welcoming, and we had a good chat. There was a problem however, in less that 4000 miles, my timing belt was destroyed (picture of that below), and that is a big problem considering that I have an interference engine, so I got it towed home, and looked at all of the visible belts... no damage. Then I took of the timing cover that covers the timing belt, and I saw my timing belt was rubbing on something and had started to burn. I was extremely scared about my car because I love my car more than anything. Last week, I went in and explained my situation to JAR, and they were EXTREMELY kind about it and assured me that if it was their fault, they would fix it. So I towed my cat into the shop and they got to work right away, it took about 1 day (work days) to get my car running again, and before they put everything back on, they had me come to the shop to look at it to make sure that nothing was wrong, and it looked great! So they put everything back on, and I picked up my car the next day. Really helpful and friendly staff, that unlike other shops, actually care about your car and helping you. I had no mode of transportation for a little bit, but that was the least of my worries, and they helped me so much. I will definitely be bringing my car back here if I need a shop, and am going to reccomend it to other people based on the environment of the shop. Thank you JAR for being an amazing shop!