Shawna Culver
a month ago
I purchased my first car from Herzog-Meier Mazda, and I truly had a great experience. I went in extremely nervous because I’ve heard so many horror stories about people feeling pressured into buying something they’re not completely in love with. That was not my experience at all.
Buying my CX-30 ended up being a three day process. I first went in on Saturday just wanting to look at it, and I was pleasantly surprised that there was absolutely no pressure to buy that same day. Nolan gave me the time and space to sleep on it, which I really appreciated.
On Sunday and Monday, when it came time to sign paperwork, Nolan was once again very patient and took the time to clearly explain what each document meant. Andy also stood out to me. He did the paperwork for my car, he was helpful in explaining, and had such a kind and silly personality.
I had already done a lot of research on the CX-30 beforehand, but Nolan still went above and beyond by answering the questions I couldn’t find online and really listening to my concerns. He made my first car buying experience a positive and comfortable one. I would absolutely come back again and ask for his help.
I had a great experience here at this dealership this past weekend and was finally able to close on a beautiful 2025 Mazda CX-5 Turbo Premium Edition in Rhodium White.
After performing countless hours of research and watching a TON of POV videos on YouTube, I strongly settled on a Mazda even though I had bad experiences with this brand in the past. 90s Mazda's were horrendous due to their ill-fated partnership with Ford Motors (bad transmissions, etc.) so I stayed away from Mazda for over 30 years. Mazda has become a brand of its own in the last decade after it's separation from Ford restoring quality back to its lineup. CX-5 is no exception. Due to its Japanese-built reliability, quality materials chosen, simplistic design and ownership satisfaction, I went with this model over its other Japanese-branded rivals.
I contacted many dealerships around the greater Portland area as well as dealerships as far down as Eugene and none of those places had the color and model I was looking for in their inventories. The current introduction of the 2026 models were soon approaching so the trim level I was looking for in particular were becoming scarce. The video reviews of the 2026 model were a big disappointment and practical turn-off due to the new design changes. I continued to check dealer inventories and that's when I discovered the trim I was looking for was still in stock at Herzog-Meier. They had 2 turbo's in white left in stock.
After my inquiry, I was contacted by a young man by the name of Brody Heath. Brody was quick to respond through text messages followed up by some emails. What impressed me the most was the personal video that Brody created for me first introducing himself, the vehicle I was interested in and summarizing some of the important features of the vehicle. Brody went outside in the cold and shot the video for me on the same day I contacted him which I found to be commendable. The short video he created for me was quite impressive. 2 days or so later I made arrangements to visit Brody and test drive the vehicle.
Upon our arrival at the dealership, the vehicle was parked waiting for me in their customer parking space and on the dashboard my name was printed on a bright-green placard. Immediately I felt welcomed to the dealership. Brody came out to meet us and we soon were off on the test drive and answered all my questions along with my daughters questions who happened to be tagging along with me. This all happened past sunset and we did a night test drive.
Brody is the coolest guy you will ever meet. Very polite and respectful and always called me sir, very positive and always smiling! I told Brody that I would think about the car for a few days. After a few days go by, I decided to go back and re-test drive the car but this time during the daytime.
After the test drive, I settled all my doubts on the vehicle and decided to move forward with the deal. I ended up with a little more than the deal that I wanted partly because I opted for the additional 7yr, 100K mile warranty which everyone knows is the dealerships way of recouping but nonethless the warranty is pro-rated if I decide to sell the vehicle. I found the price to be reasonable given that I've had to spending out of my own pocket on vehicle repairs in the past. This provided a little peace of mind but to each their own. You can decide if the warranty is good for you.
Thank you Brody and Ahymon in Finance for making my visit and experience here pleasant and welcomed. I didn't feel any pressuring during my initial visit all the way through closing in Finance. Everything was transparent and honest.
My KIA Soul was lost, needed a car quickly. I called Renze and he found 2 cars that met my needs and had them ready to inspect and drive when I got there. He explained the differencs without pressure. I picked a beautiful new 2025 CX5 in Platnium. We settled on a price and closed the deal quiclky. What a great and painless experience. When you need a Mazda call Renze, very nice and respectfull young man!
Christy Miller
6 months ago
My husband and I just leased a new gorgeous Mazda MX. Started out as a trip to have a minor service issue attended to on our Mazda MC5 roadster that we had bought used in Minneapolis and drove across country.
We pretty much talked ourselves into what we wanted and Wade Norris was attentive to answering all our questions, and showing all the bells and whistles on our new car. Great service, sales person - Herzog-Mazda, Beaverton dealership awesome.
Monte Sonobe
7 months ago
Buying a new car for the first time at 24 years old was such a stressful experience. Even with knowledge and experience working in the car industry, I constantly had dealers trying to get me to buy their cars, making remarks of how the car I was looking at was going to be gone within two weeks.
BUT when I got to Herzog-Meier, I was greeted by a lovely sales representative named Layal, and she was so sweet and didn’t pose any marketing tactics that made me feel like I was in a rush to settle with a car. I had such a chill car buying experience, and I hope everyone else one day experiences the same. Such a large price tag can seem so daunting, so I was so appreciative that sales reps like Layal was able to assist and walk me through the new car buying experience. Nothing shady at all, just honest people helping buyers find their new ride. Even the finance guys were super chill too.
10/10, I’d definitely come back here again when I or a friend needs a new car.
