Chevrolet Service Center

Meg McDonald

3 months ago

This was the first service of my two-year old Bolt EUV, and it only cost me $35 for tire rotation. Go EVs! I was greeted politely, kept informed, and the whole thing took less than an hour.

Aus Sea

3 months ago

Ronita is the best!!! She got my truck in for service quickly and had all the parts lined up. Kept me updated through the process too! 10/10.

Carla R.

4 months ago

I am extremely disappointed with my recent service experience at this dealership. I brought in my Chevy Trax due to an engine light issue and a cooling fan that stayed on even when the vehicle was off. I waited nearly three hours for diagnostics and was told that several repairs were urgently needed. I was assured that the recommended repairs would resolve the problem, and I even purchased additional service protection for peace of mind. Between the repairs and the rental car I had to secure myself, I spent well over $3,000—something very difficult for me as someone currently on a fixed income. I was told everything was handled and that I was covered if the problem returned. Ten days later, the engine light was back on. When I returned, I was met with long wait times, inconsistent communication, and a service process that left me feeling dismissed and unsupported. I was stunned to be told that more repairs were needed, none of which were mentioned during the first visit. What concerned me even more was how casually the situation was explained, considering the serious financial impact it had already caused. Additionally, while waiting, I was approached by a salesperson who made inappropriate comments about my vehicle’s value and condition. It felt unprofessional and added unnecessary stress to an already frustrating situation. After being a loyal Chevrolet customer for over 20 years, this experience has left me incredibly disappointed. I expected honesty, consistency, and respect—not contradictory information and added financial pressure. I am requesting that someone from management contact me directly, as I would like a real resolution, not an automated response.

Dory Hylton

6 months ago

Original letter revised to use for reviews 12 October 2025 Alan Webb Chevrolet 3712 NE 66th Ave Vancouver, WA 98661 I am writing to inform you that I am still waiting for a refund from your former employee who engaged with me in a shameful, wrongful encounter beginning June 26, 2024. I am enclosing the paperwork that documents my communication with him, including the original service order that brought me in for a service appointment. Because the paperwork is not immediately self-explanatory, I will summarize in this letter what happened: 6/26/24: When your service employee informed me my Chevy was ready after a service appointment, he presented me with the invoice totaling $422.90. I had coupons for a battery and tire rotation, and my oil change was free (lifetime contract). This was all I should have been asked to pay: 169.90 plus tax. The added $193.00 was a shock to me. He said it was a for a diagnosis of the rearview mirror that had been knocked off that day when a truck sideswiped me on my way to Alan Webb. I said that was just wrong, that no diagnosis was needed, that anyone could look and see that the mirror was simply missing—the wires and mounting were still attached (see enclosed photo). I had asked him when I arrived to give me an estimate of what it would cost to replace the mirror. He had quoted me an estimate to replace and attach the mirror at $240, to which I had verbally agreed, but one doesn’t pay up front for an estimated future charge! I told him to take the $193 off of the bill and also give me the 2 coupon discounts which did not appear on the original bill that he presented to me. He then hand-wrote the 2 discounts on a copy of the invoice, and then asked, “Would you pay $50 for a diagnosis of a problem with your vehicle?” I became confused when he started crossing out figures on the copy of the bill while saying “I have to pay my technicians something,” apparently meaning $50. Then he wrote at the bottom of the revised invoice “Apply $143 (not $193) discount to repair on mirror plus mirror.” By this time I was completely confused (I was 83 years old) and handed him my credit card. I phoned several times the next month, and he each time told me the mirror had not yet arrived. 0n 7/22/24 he phoned me and quoted $193 for (future) labor to replace the mirror and over $300 for the mirror itself, which he still had not received, though he supposedly ordered it on 6/26. I told him to immediately refund to my credit card all the bogus charges related to the mirror. He said, “Okay.” I spoke to him again at least twice in the next months when my credit card did not show the money returned to my account. My daughter has urged me to contact the Better Business Bureau and leave reviews on Yelp and Google, which to date I have not done. I do not want to denigrate Alan Webb Chevrolet for the scamming acts of a former employee. To summarize, I am “still waiting” for the refund which your employee promised he would remit to my credit card on the several encounters related above. As you see from the credit card receipt attached to the invoice, I should receive $169.00 (plus tax) deducted from the receipt amount of $394.65, which should be approximately $212.00. I would appreciate your either crediting my card as was originally supposed to happen, or mailing me a check for the amount I was unethically overcharged. I would appreciate your responding to me as soon as possible via email. Sincerely yours, A very dissatisfied customer!

Chris Lawson

10 months ago

Brought the car in for oil change, (we have free oil changes for life) was recommended, valve cover and gasket, oil flush engine and cabin air filter, because vehicle is leaking oil. Obviously didn't look at all for the leak, because I brought the car to my regular mechanic and as soon as they put it on the lift it was obvious the turbo was bad because it was puking oil. Thankfully I got the extended warranty because it ended up needing 1800 in repairs.