Had a fantastic experience, so first let me say that typically I HATE car buying. I highly recommend asking for Hamid Jafarian. He was friendly, kind and a gentleman.
I took home a 2026 Hyundai Palisade. He was kind, respectful and generous with explaining the car, all its features, educating us further once we picked it up, and then following up the day after we took it home to see how we are adjusting.
The team was friendly! Because we had picked a car that was never driven before and had just landed on the lot, Walaa, who heads up taking cars through inspection, walked it through within a couple hours to make sure we were able to pick it up quickly. They were all friendly, relational, and negotiated reasonably. My wife is over the moon about her car, and I was excited that my commission goes to a guy like Hamid. Go see him.
I am writing this review after purchasing 2025 Hyundai Tucson Hybrid on Aug 9, 25 six months of repeated vehicle failures and one of the most distressing customer service experiences I have ever had.
In that short time, the vehicle experienced the same hybrid system and transmission failure THREE times, all under 3,000 miles. This has completely shaken my trust in the safety and reliability of this vehicle.
The most recent incident on 2/8/26 was the most traumatic. My husband and I were on what was supposed to be our last babymoon trip to Pacific City, and the car became disabled in the rain, far from our hotel in an unfamiliar area. What should have been a joyful trip was completely ruined.
After contacting roadside assistance, I reached out to Hyundai of Beaverton for help with a rental car or guidance. I clearly explained that this was the third time the same issue had happened. I asked to speak with General Manager Jae Park, because during a previous incident he personally assured me the service team would conduct a thorough investigation and that this issue would not happen again.
Here is where things became unacceptable:
The staff member I initially spoke with told me they would pass my message directly to Jae. Later, I was transferred to Sales Manager Travis, who stated that Jae no longer works at this dealership. These statements directly contradict each other. Either I was lied to about my message being delivered, or I was given false information about management. Either way, it felt like the dealership was trying to avoid accountability during a serious safety situation.
Travis’s behavior on the phone was shocking. His tone was condescending, sarcastic, and dismissive. He refused to actually listen as I tried to explain the situation, cutting me off repeatedly. While mocking, he implied that he would “listen” if we had something to say, but made it clear that the dealership would not provide a rental car—the only solution offered was towing. When I pointed out that the dealership had failed to fix the same defect during prior service visits and raised safety concerns, he refused to take any responsibility, blamed everything on the “service department,” saying the service team was not working that day, and never apologized once during the entire call.
At one point, he compared our situation to buying a defective iPad at Best Buy and calling to complain. That comparison was inappropriate and insulting considering this was a vehicle failure that happened multiple times.
When I said, “If I had known this is what the car was like, I would not have bought it,” he dismissed it and insisted they sell over 100 cars over a month and defective vehicles are unavoidable, blamed Hyundai corporate, and refused to take any responsibility.
I told him I purchased this vehicle primarily for safety, especially because I am over 8 month pregnant. Instead of showing any empathy, he responded sarcastically and brought up Hyundai’s 10-year warranty, saying something along the lines of, “So you’re telling me the 10-year warranty didn’t influence your decision at all? Not even 1%?” His tone felt mocking and completely inappropriate given we were dealing with a repeated vehicle failure and an active safety situation, which was completely irrelevant while we were actively stranded in the rain.
Despite me clearly explaining we were stuck far from our hotel, he continued talking over me and eventually ended the call abruptly.
After that call, we had to walk 1.5 miles back to the hotel in the rain, and I was in tears. My vacation was not just ruined because of the vehicle failure, but also because of the sales manager’s disrespect and lack of empathy. I bought this car while pregnant, prioritizing safety, but my trust has been completely broken. This shows exactly how Beaverton Hyundai dealership treats customers when they have a defective product.
Our First Hyundai—And We’ll Never Go Anywhere Else!
This was our first experience ever owning a Hyundai, and thanks to the incredible team of Sung, Art, and Mark, it was nothing short of extraordinary.
The "Sung" Difference & Ultimate Comfort
Working with Sung was a breath of fresh air. He redefines the role of a Sales Consultant by focusing entirely on customer advocacy. If you have never driven a Hyundai, you need to. I have extremely long legs and usually get very uncomfortable on long trips, but the 2026 Tucson is the most comfortable car I have owned in my entire life. If you struggle with seat fit or legroom, go see Sung—he will help you find your perfect match.
Integrity That Lasts: Above and Beyond
We purchased the car on January 18th, but because of the busyness of life, I wasn't able to return until February 4th to address a small imperfection on a back seat. Even though I’m a perfectionist and worried I had waited too long, the General Manager, Art, was incredible.
Despite how busy he is, Art took the time to personally come outside, inspect the car, and listen to my concerns. He then personally walked us over to the service department to introduce us to Mark, the Service Director. When we mentioned having our daughter pick us up during the repair, Art wouldn't hear of it—he immediately offered to arrange an Uber to ensure we got home safely and comfortably. That is the definition of "above and beyond."
VIP Service Treatment
The follow-through from the service team was just as impressive. Mark got us on the schedule extremely fast, was incredibly knowledgeable, and made us feel like we were getting the VIP treatment. Sung, Art and Mark prove that this dealership is about your long-term happiness, not just a one-time sale.
The Verdict
We absolutely love our new Tucson! They have earned a customer for life.
Pro Tip: Don't even hesitate—go talk to them! Ask for Sung, speak with Art, and know that Mark has your back in service. They truly are the dream team!
Thank You guys!!! Brenda N.
Gabrielle Storey
3 months ago
Beaverton Hyundai is about an hour from us, and we came in with a very casual “let’s just go look” mindset, planning to move forward only if everything truly felt right. The vehicle we originally wanted had already sold, but the team didn’t miss a beat and immediately helped us explore other options that matched exactly what we were looking for.
When we decided to proceed, the process was seamless. Edge was fantastic to work with, Juan was great on the management side, and Julius in financing made everything easy and stress-free. They went above and beyond to help us secure a 2026 Hyundai Tucson Hybrid, sourcing the exact vehicle we wanted.
From start to finish, the experience was low pressure, professional, and genuinely enjoyable. We never felt rushed or pushed — just supported the entire way. We would absolutely recommend Beaverton Hyundai to anyone in the market.
Meletios Aivazis
6 months ago
I just bought a new Hyundai Palisade calligraphy few days ago and the stuff especially Rick Miller went above and beyond to help me choose this vehicle.
He did give me the best price and took his time to explain me all the bells and giggles this luxury model has .
I could write pages and pages about their professionalism and friendliness this place has .
Thank you again Beaverton Hyundai , Moe and of course Rick for being such a great person!
