Not quite sure what words I can use that are respectful to describe the value returned by spending at least 50% more then I would have at any competing shop, and specifically choosing to do business “locally”. I am leaving this review after already taking my wheels back a second time, and giving this shop every opportunity to fix their workmanship and regain my trust. I set very clearly set expectations and paid their full initial estimated price of $2,600 without any haggling or negotiation. $3,500 later, here’s why I’ll take my business to Clackamas or Vancouver in the future: The “new” assembly hardware they installed came loose on my first drive, and I returned the vehicle to the shop immediately. After showing the owner the issue, i was told the car would be ready the next day. Upon following up the next day I was criticized for how I handled the wheels putting them in my car, the fact that the wheels were dirty from having driven them, and the owner reassured me that the shop’s processes are without error but that he would “make it right”. After expressing very direct concern about the quality of work I received for the amount of money I was charged, after sharing the fact I have poor eyesight, and did not initially notice obvious flaws in the workmanship, the owner responded: “I don’t want to be your local shop, and I don’t want to do your next set of wheels”. The owner of the shop kept my wheels for 10 days, which was the time he estimated it would take to completely redo the work. I let him know that I simply wanted him to find out why the hardware came loose and he insisted that the wheels were already being refinished. After receiving the wheels back a second time, I found the new hardware to be replaced with the old hardware which had not been cleaned and had old thread locker on all the bolts, far beyond the fastened section, showing improper installation. Much of the original BBS hardware had damage from sloppy tool handling. The centers were not oriented correctly with the valve stems upon reassembly causing me to have to dismantle them again. Worst: the centers and barrels were entirely coated without masking the mounting surfaces so the wheel centers were fused to the barrels. $2,600 for nothing + 2 hours to disassemble + 4 hours to review issues with three professionals + $800 to strip + coat again + $100 in hardware refinishing materials + 4 hours to properly restore original hardware + 1 hour to reassemble = $3,500 and over 10 hours to DIY when true professionals charge $1,500. Business is not competition, business is value exchange. Customers are partners, not competitors.
