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I would like to leave a sincere positive review of the service. Today, I was provided with multi-service, and the car was ready ahead of schedule. The employees are true professionals, and they always provide complete information about the car and the details that need attention. I am very grateful to you. Thank you for your excellent service!
I had an appointment today at 8. I get to the service center and they said only 3/5 parts (for a recall btw) have shown up. I took work off this morning for this. Then he says well, the parts are on backorder with no ETA. Why wouldn't someone have called us to tell us that? They totally dropped the ball and aren't taking any accountability. It's like you lease the car and then they don't care. Very frustrating and a waste of time and PTO. UPDATE: We called Kia like he told us to and were told that since this is a safety recall they should have offered a loaner or offered to reimburse us for a rental car. We should not be driving a car with a safety recall. I wasn't given those options from anyone.
Brought my car in a couple days ago to get 5 recalls done (made this appointment a good week in advance) was told it'd be 4 hours roughly to address all 5 recalls (okay, no problem). Nathan was the tech working on my vehicle. He messaged saying he noticed I needed my oil changed and supposedly 5 bulbs were out. I gave him the okay to do these things for me and he stated it'd be a other couple hours (okay fine). I also had asked about a noise my car was making underneath and past that they take a look at it. I was told that when they drove it it wasn't making the noise so they don't know what's going on (they didn't leave the parking lot when they test drove it). Upon arriving at the dealership to pick up my car they made me aware that they only fixed two out of the five recalls and that they had to order the parts. This should have been done in advance. Also why did it take so long when I was quoted for hours to fix five recalls. It took that and then some just to do two recalls as well as change five bulbs and an oil change. Upon picking up my car and bringing it home. I get out of my vehicle and notice this buzzing noise. Both of my side mirrors were all messed up (my husband had to disconnect the switches so it would stop buzzing). Then I noticed they had t swapped out the old sticker for a new one letting me know when my next oil change is due. Later that evening my husband and I were driving to a local restaurant for dinner and my husband noticed that my headlights weren't working. So whatever the tech did he messed up my main headlights. Upon calling the service department and letting them know...we were told the general manager doesn't handle grievances. Basically if I have a problem with the service department.I have to handle it through the service department or file a complaint with Kia corporate. So I have to wait 2 weeks to get these issues taken care of. In the meantime I can't drive in the dark at all. I was considering upgrading my current Kia to a new one.... But, I will never deal with Kia again!!! Horrible experience!
This service department is not recommended in any way. Over the course of a year I heard "our computer system" or "we're updating our phones" as an excuse so many times I can't even count. The final service appointment for me (and not the only issue) is when they rescheduled my appointment but did not schedule anyone of the service people to be on that day. I left my car there for 8 hours, came back to pick it up to be told at that time nothing was completed and we'd have to schedule another appointment. Not one single apology from the service advisor other than "I didn't even know you were on the schedule today". I had to argue with them to get a loaner vehicle during any of this and ended up having to speak with the manager to get my car serviced as expected. I recommend this place getting their service in order, I have moved to Kia of Portland and it is a night and day experience.
I’ve been to this Kia plenty of times, but this time left me feeling uneasy. I know dealerships have a reputation for trying to get over on women, well maybe just people in general, but I haven’t had it happen at this location. I came in for an oil change and asked them to replace two lights on my car. The mechanic came back saying my tail lights were, my fog lights were out, my license plate lights were out. Basically making it seem like I’ve been driving around in the dark. I look at my car every day. I would notice all of these lights out. I ask if I could see my car and all these lights that were out, and how weird! When I went out to see my car, somehow all those lights were magically working. The fog lights were not turning on so I agreed to change those. They also tried to get me to replace my cabin filter but it was fine. So they finish my car park it in the middle of their lot. I decided to check and make sure the lights they did replace were working. The fog lights were not. So now I’m annoyed they tried to get over on me and didn’t ensure the lights were working before letting me leave. So I drive back into the shop, at this point this has been an almost 3 hour “oil change”. Come to find out, I have a switch/fuse problem that will be $300-400 to fix. I mentioned that the new fog lights I just purchased probably was not the issue. And the technician then tries to say no, they were blown, then proceeds to pull a random light out of his trash that was blown (sidebar: one of my high beam lights was out so he was probably showing me that). I was already annoyed and didn’t feel like contesting it and just considered the extra $42 expense a loss. I understand that times are hard and people need to make money, but it makes it hard to trust whatever diagnosis they give when you feel like they are just trying to nickel and dime. This Kia does a good job just make sure you double check what they are saying is true.
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Claim This ListingWithin half a mile of Weston Kia Service Center.
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