I should have read these reviews before coming here. I just bought a used Rav4 and brought it in for a battery-related safety recall fix and to have a new key programmed. I also drove away from here with 4 new little cracks in my windshield they refused to take accountability for. One is literally driver’s side, eye-level - clearly not there before. When I called they didn’t even sound surprised. I texted them photos and all I got was “Oh your insurance will cover it”. I’m sure it was just an accident but at least make it right?? So bummed
Artigas Bonifacio
3 months ago
I was initially hesitant because of some of the negative reviews that I had seen on here, however I was very pleased with how I, personally, was treated today. Elizabeth and Jhordan showed excellent customer service and accommodation and I was in and out with the standard Toyota Care maintenance in the time frame that I was quoted. I will be returning!
-The AI receptionist is terrible, it wont let you talk to a person. Had a horrible time just trying to get something scheduled and was impossible to get updates when I tried to call. Only got through after calling sales and getting transferred.
-The actual service was fine, no complaints
-Slight hesitation for me to go back due to comments about my car being modified and them already being defensive/telling me they might deny warranty claims. Hopefully this is not the case as I have a GR vehicle and it’s an enthusiast car. (No issues at two previous dealerships with my modified cars in California - one of which regularly held cars and cofffee events for the enthusiast community).
Raigh DarkHawk
7 months ago
I brought in my 1998 Tacoma due to the lock not opening on the driver's side door. The tech took off the panel and inspected the mechanism. It was compmetynworn down, which considering the age of the vehicle, was bot surprising. It took a sprisi gly short amount of time for the tech to complete the repair. The cost, including parts and labor, was more than I'd hoped, but less than I had feared. All in all, I think the price was fair. Also, every staff member I interacted with was friendly and professional. Special shout out to Aiden, who was the liaison working with me.
Nichole Neupert
7 months ago
It’s really unfortunate because I purchased my 2024 Hybrid RAV4 from this location, and this was actually my 4th service here — but after this visit, I’ll never return. My advisor, David Guralnick, was dismissive and condescending from the start. I asked for help reactivating my Toyota remote service, and he claimed I’d canceled it — even after I showed proof on my phone that I’ve been paying for it on auto-renewal. Instead of helping or even pointing me in the right direction, he brushed me off with, “I don’t care, it’s not my job to help you.”
I came in for a basic oil change, but it took over 3 hours with zero updates. I never received a text that my car was ready until after I had already left. When I finally asked the front desk, the receptionist went outside and discovered my car had actually been finished for a while, but no one bothered to tell me.
Then, I found out my paperwork falsely stated that I “declined” a $325 lightbulb replacement — but they never even asked me about it until after they had already marked it as declined. When I questioned it, they tried to blame a previous repair, which makes no sense since it would’ve been caught at my last service. On top of that, David had me sign off on a “walk-around inspection” we never actually did — even though I asked twice. He just said, “I see zero damage,” and moved on.
After being a loyal customer and trusting them with my car four times, this visit made it clear how little they value returning customers. Between the long wait, lack of communication, false documentation, and David’s condescending attitude, I cannot recommend Toyota of Portland for service.
