Emily Horrell
2 months ago
I hate giving negative reviews, but I’m recently really disappointed in the service here. We brought our car in after getting new tires and alignment done by this shop. The work had been done about a month ago and we noticed our car started shaking a lot and squeaking after we’d go over 60 mph. Turns out they made a mistake when they worked on the tire and alignment from last time and our car needed to be rebalanced. We assumed they would fix this for free since it was their mistake, but unfortunately they charged us $60 and kept our car for over 24 hours without even telling us what the problem is.
I so badly wanted to like this place and recommend, but it feels like the work they did wasn’t the best, and we don’t agree with charging a customer for mistakes made by the mechanic. Unfortunately, I do not think we will be back.
Kimberly Butler
3 months ago
Had me in for an oil change the same day! Great price and very nice guys. Checked all my tires, blinkers, headlights etc. Would recommend!
If you're seeking honest and thorough mechanics, look no further. Harley and the rest of the staff do great work and I trust them with all of my vehicles. Keep up the great job!
Clair LeVere
7 months ago
Portland’s Best Auto Repair is hands down the best shop I’ve ever worked with! They repaired my 1973 Chevy C20 and did an incredible job. It’s hard to find a shop that truly knows and cares about classic trucks, but these guys treated mine like their own.
They were super communicative, explained everything clearly, and their attention to detail really shows, my C20 runs better than it has in years. The pricing was fair and honest, and I never felt like I was being upsold on anything unnecessary.
If you’re looking for trustworthy mechanics who really know their stuff, especially for older vehicles, this is the place to go. Highly recommend!
Adam Holzschuh
a year ago
In the interest of full disclosure, I've been a customer for two years and previously had excellent service at the 71st and Glisan location. This is my first time interacting with the owner or the shop on Foster. The shop called me exactly once in the 3 days it was being "diagnosed". I had to repeatedly call for updates, and more likely than not getting either out of date information, or bad information. On top of that, they left the engine air filter out and the filter box open after returning the truck.
Day 1: Sent to shop with rattle at specific RPM, likely a heat shield. One heat shield had been removed and was in the back seat. The initial diagnosis: the rattle was due to failed catalytic converter, and they had found rear main seal leak. Their recommendation was to replace both, including a new clutch. After I reminded the owner that his (other) shop had replaced the clutch and gasket 15,000 miles ago, the shop "looked again" to find an oil pan leak. The owner provided quotes for replacement of both. I wanted to compare prices, so no work was authorized.
Day 2: No communication.
Day 3: After calling multiple times in the morning, the shop re-diagnosed the exhaust rattle and determined it was, in fact, a heat shield. They also had to be reminded multiple times about the heat shield that had been removed, and asked to re-install it. I retrieved the truck, and was not charged. Whether this was good will or lack of paper trail is unknown.
Day 4: 20+ miles later, for a routine fuel up, I decided to check the oil level (due to previously found seepage). This is when I found the air filter wedged on top of the engine and the air box open.
I'm very lucky I had to gas up when I did, and I really hope no permanent damage was done to my truck's engine. The rattle is gone and it looks like all the heat shields are intact, which is a positive. Otherwise my experience was terrible. Beware.
