I brought my vehicle in for a routine radiator replacement and coolant system service, and what I got was a nightmare. When I picked up my car, the hood latch was broken — something that should have been caught in a proper inspection. Worse, the coolant leaked out completely shortly after I left. There was a long trail of coolant down the street and on my driveway. There was also a strong burning smell in the air and the car became undrivable. I had to tow it back to Midas. Soon after, all the coolant leaked out, and the car became undrivable. It had to be towed back to Midas. It took over a week of constant follow-up to even reach the store manager. And despite everything — a failed repair, a tow, a dangerous situation — the manager never even said sorry. No accountability, no basic professionalism. They eventually agreed to pay for a third-party inspection, but only after I said I no longer trusted them to assess or fix anything correctly. That speaks volumes. Even though Midas may claim the issue was resolved, it wasn’t done right the first time, and serious long-term damage may have already been done: head gasket failure, transmission damage, or internal engine issues — things that won’t show up on a diagnostic test. This wasn’t just inconvenient — it was negligent, unsafe, and dismissive. I would never trust this shop again, and I strongly urge others to be cautious. This could’ve easily ended in a breakdown on the highway with my two toddlers in the back seat, or worse. All I am asking for is a refund for the negligent service completed on my car but the district manager refused because he said that in the end they “fixed” the car. UPDATE: Below you will see Midas asked me to contact them in response to this review. I did, and no resolution was offered. The district manager refused to refund or fix the botched work. Their public replies appear to be for show, not real accountability.
