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My experience was WONDERFUL. Mackin's and State Farm figured out everything, all I had to do was pay the deductible - no arguing or 'negotiating' needed. The repair appears to have been through/complete and high quality. And communication was wonderful throughout - both quantity and QUALITY/knowledge of the people I spoke with. I could not be happier with the entire process and with the result.
Today I brought my Honda in for an estimate on fender work. I had gotten a quote elsewhere that seemed unreasonable. Joey helped me out a lot. He actually popped the fender back in place within seconds for free. He gave me an estimate for a dent in the bumper then told me an alternative way to fix it which would cost a lot less. I really appreciate his honesty and politeness. Would recommend.
Another vehicle clipped my rear panel. Mackin's provided a friendly staff, timely communication, and excellent coordination with the insurance and auto rental companies. The paint job blended perfectly with adjacent panels. They fulfilled their promise that all damage would be restored to like-new condition. They even detailed my Forester (it needed it) after the repairs were done!
High quality work! I’ve used them twice now and would highly recommend. They restored my vehicle to pre-crash conditions and it looks like new. They also do fantastic job cleaning the interior of your vehicle when it’s ready for pickup.
I chose this auto body shop based on strong reviews. While the quality of the repair itself was good, the overall experience was challenging due to pricing, communication, and scheduling issues. Communication was responsive at first but declined significantly after the car was dropped off. Texts and emails about the repair timeline and rental car coordination often went unanswered, and my name was repeatedly misspelled despite being originally correct in their system. I was explicitly texted that my car would be ready by 4:00 PM on the scheduled pickup day, and the rental car company was notified as well. When I followed up later that afternoon due to no confirmation, staff appeared confused that I believed the car was ready, despite the prior message and the rental company being informed. I did not receive clarification until right before close, when I was told the car was not ready due to a missing mud flap. This message arrived to me on a day they closed at noon, which prevented pickup Friday and now created an issue for pickup altogether for me since I was leaving town Sunday and they aren’t open weekends. I was told Monday the vehicle could not be held, and my boyfriend wet out of his way to retrieve it. Approximately 2.5 hours after the car was picked up, I received a message stating that the remaining parts (mud flap and step pad) were available, which was confusing given that the vehicle had just been released and the urgency of pick up while I was out of town. The final cost exceeded $5,000, which felt excessive compared to the insurance estimate of $1,029, even accounting for differences. See photo for repair that was required. They did offer to complete the remaining work at my house, which I appreciated, but scheduling proved difficult due to delayed responses. Communication only resumed once I agreed to bring the vehicle back in myself. Positives: the repair looks good, the car was cleaned and waxed, and the automated phone system was convenient for scheduling. Overall, while the workmanship was solid, the high cost, inconsistent communication, and scheduling issues made this a frustrating experience. I would not return.
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Claim This ListingWithin half a mile of Mackin's Auto Body Hollywood.
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