Highly disappointing experience. I arrived at my 9am appointment and left at 2:30pm. Made no repairs to my vehicle during my appointment today. I scheduled an appointment to have my wheel bearing replaced. Low pitched hum, feedback/vibration in the steering wheel. Very tell tell signs of a wheel bearing. Point being even they didn’t think it’s the wheel bearing there is something clearly wrong with my vehicle. After expressing this when they tried to return my vehicle, the front desk person “spoke to the mechanic” and told me that he spun the wheel, test drove it, and there was no issue. If I have problems take it to the dealership. As a shop that is dedicated to tires, alignment, and suspension. This isn’t necessary. And at the very least if you’re going to tell me you test drove the vehicle maybe make sure I can’t directly see my vehicle pulled in and out of the garage. I’ve found that Les Schwab as a whole has become more disappointing over the years, really the only reliable thing I’ve found is the free tire repairs, and free tire rotation. a lot of there shops have become hit and miss. If you plan to go to Les Schwab at the bare minimum I would suggest trying a different location. As for me they’ve lost a customer for life….
