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Thank you so much for getting my car in the shop quickly and addressing the issues same day! I appreciate your help and will return to this shop if I need help in the future. An honest and trustworthy mechanic.
Update: did I have them do the work? No. But did Graham call and try to make it right. Yes. Stepped away from Les Schwab for this mechanic who said “oh yeah I’ll give you a cheaper price, bring it at 10am sharp Tuesday and we’ll work on it probably get it back Wednesday.” It’s now 10:30 and the business ISN’T EVEN OPEN! Called multiple times no answer, I had to leave because I had to get to work. I’m really mind blown, Graham seemed so professional on the phone, they have amazing reviews, so I planned my work week around it. I’m the first 1 star review ever, now I have wasted a whole morning, car didn’t get fixed and I learned my lesson. NEVER trust local mechanics. I really don’t want to leave this review but the experience is such an inconvenience to my personal life I..I just have to.
I felt very lucky that my friend referred me to Hansen Mechanical. Graham pays close attention to detail and makes sure to explain clearly the issues that he’s found. I’ve been looking around for a while for a dependable mechanic and found exactly that here.
I dropped my oil cap in my engine bay and couldn’t find it. I showed up at Hansen’s right before closing time. They found the cap for me by removing the bottom plate. They even topped off my oil and didn’t charge me anything. Super grateful. Not sure what I would have done if they hadn’t helped.
Had a vehicle emergency while traveling in Portland. Stumbled upon Hansen Mechanical and so glad I did. Graham took me in on short notice, diagnosed and fixed the issue, and helped me out with making sure the car was good for my trip. Honest, reliable, and respectful. Definitely my go to mechanic next time I’m in Portland and I couldn’t hesitate to recommend them.
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