Firestone Complete Auto Care

lelania boutdavong

a month ago

saved my life. fixed my battery and exchanged it so i can make it home to Seattle safely. Eddie was very kind and patient with everyone in the lobby ON A SUNDAY. great people. highly recommend.

john Chapman

2 months ago

I had 4 tires from Tire Rack delivered to this location. The delivery was interrupted several times due to bad weather across the Midwest and I had to cancel two appointments. The team at Firestone kindly canceled and then rescheduled when the tires arrived. They quickly replaced my tires in the scheduled amount of time and kept me updated on the progress. I was very happy with their service! Great job!

Jason Cherry

3 months ago

Chris Edward’s at the Sandy blvd location in Portland gave outstanding customer service when I went to their location looking for some tires for a Gl450 Mercedes Benz. He thoroughly checked to see if my tires were in stock. He also had vital information about my air suspension of my vehicle that if not brought up could have caused me up 7,000 dollars in damage. I really appreciated the knowledge and due diligence to go out of his way to give excellent service.

Dat “PG 300ZX” Nguyen

5 months ago

I have been a customer for over 20 years. All my vehicles come here for select types of services. Getting new tires for my appraised stored 300ZX was a mistake. The claims process was devastating. The damages done to my custom wheels was absolutely unpleasant. The outrageous amount of scratches and dents from the wheel clamps displayed carelessness. The claims department acknowledged the damages on 9.25.25 @ 1:57pm. The very next 9.26.25 @ 11:53am they denied all liability and claim. They disregarded all communications in reference to photos and details. The Wheel Doctor provided feedback and unfortunately not repairable. The Wheel Doctor confirmed my wheels were damaged by their machine. The custom wheels are discontinued. Discount Tires provided feedback without even seeing photos and was able to describe the type of damage that looks like a snake bite. I laid a fabric tape measured between the damages as in the photo. I provided contact information for the Wheel Doctor so Firestone can reach and confirm the information I provided. Their mentality at this point is “take it leave it.” They offered $500.00 and would not have an open discussion. Do you not take your custom wheels here for new tires. The damages done is painful. I will no longer do business with Firestone. Unfortunately, I have their lifetime wheel alignment for all my vehicles. They do have a good alignment program. I will no longer use the NE Sandy location for any auto services for any of my vehicles.

David Gutu

a year ago

While I appreciate the alignment service I received, my experience at this location was less than ideal. My 1 PM appointment ran significantly late, with the service concluding closer to 2PM. It appeared the shop was short-staffed, and the team seemed disengaged, which impacted the overall customer experience. The location itself is also in a less desirable part of town. I want to specifically highlight the positive experience I had with the lady at the front desk. Her customer service was outstanding, and she was a great listener. However, due to the long wait times, apparent staffing issues, and general atmosphere, I’ll likely explore other Firestone locations for future services. I hope this feedback can help improve the customer experience at this particular shop.