Factory Wheel Outlet

Shan O'Kiely

a month ago

I was referred to Factory Outlet Wheel by a former employee and had a great experience from start to finish. I called and spoke with Gemma, who was polite, professional, and gave me a clear quote of $175 over the phone. When I arrived, he explained the process and estimated about two hours for the repair. The job was completed in about an hour and a half. I asked for videos and pictures of the damage, and they gladly sent them to my phone so I could see exactly what was going on. I really appreciated that level of transparency. They also checked my other wheels at no charge to make sure there were no additional bends. The staff was kind, efficient, and professional throughout the entire process. I felt confident in the work they did and was very happy with the service. I would definitely return if I ever need wheel repair again.

Polvo Picasso

2 months ago

Had a bad experience with a different shop in Portland, and Jim has taken the time to educate me, provide guidance on a proper solution, and in general has been a professional person to work with. I also met his others customers picking up their wheels, seen the quality of work, and talked with the other customers about this shops excellent reputation. Highly recommended and will be bringing them my next set of wheels.

Soren N-G

3 months ago

Was quoted 3 days for a lip replacement that took 3 months, when I showed up to pay they explained why it took so long, I guess it got pushed to the back. They seemed busy so shrugged it off. What bothered me is when I picked it up my brand new tire had a nail going through the sidewall. I left confused thinking maybe there was a chance I had brought it there like that but after looking at photos I had of the wheel/tire before I brought it in I know I did not drop it off with a giant nail sticking through it. Bummer.

gesu guerra

6 months ago

Well it was an experience thats for sure. The actual wheel refinishing was great. All signs of curb rash is gone and they look ok. 6/10. My issue's start with customer service/quality check. Even though they were nice and understanding, picking up my car was a hassle due to lack of communication and time management. Took it in on a Monday and was told it would be ready by Wednesday maybe Thursday. Did not get it till Friday and had to change some plans I had. Also, they left one of my wheels not properly sealed which scared me for sure(had less than 10 psi when I got off work).I really hope I was just unlucky with their customer service which is why I still recommend them, just be ready for anything. Over-sprayed on one of the wheels. 🙂

jeff krause

a year ago

Excellent experience. Rarely have I come across a business and owner who hits all the marks... the team at Factor Wheel does excellent work with excellent customer service. Jim was fantastic. Flexible to get the restoration of my four wheels moving quickly. Also the work was done when he said! No bull there, just did what he said he would do. The wheels came back looking new and all the scratches and ware were gone. Jim is a great business person. He understands the customers. He was flexible, provided good suggestions, helped with references, and excellent follow-up. Recommend Factory Wheel Outlet if you have any wheel repair, restoration, or just want you wheels to look awesome!