I've been going here for a few years no problem, but this time they really disappointed. My husband was kind enough to take my car in for me, and was treated terribly. He gave his number to the check in guy to call when it was finished, though he'd wait in the lobby anyway. After an hour he asks the check in guy about the car's status, and the guy just shrugs him off saying they'll call when it's done. My husband sees signs saying to 'please be patient' they're 'switching to a new system' so he waits another HOUR AND A HALF with no update, before he is fed up and goes out to see my car sitting out. The person who checked him in not only didn't bother to check on the status of the car when asked, or tell my husband who he could talk to about the car, but *also apparently didn't bother to pass my husband's number on to the service worker, and NEITHER of them bothered to inform my husband, who is now LATE FOR WORK, that the car was finished, when he's been waiting in the lobby for almost 3 hours now. Even when my husband informs them of this, they don't even offer a discount on a service that is now $50 more expensive than it was just last year. Save your time and money and go ANYWHERE else.
Probably will never own a Ford again after the experience I had here. Was always a loyal Ford owner but these guys cost me thousands of dollars having to keep going back one after another on maintence, some routine, but some unexpected. The last time I went in for an inspection to see what was wrong and the costs was a lot for me to want to get a 2nd quote and opinion. It was the weekend and I wasn't able to go back. I truck right away so I asked them to hold it until Monday and I would let them know if I wanted them to perform the repair and do the service or not. But either way I would be calling first thing Monday morning. Follow up Monday and I come to find out they had completed the repair and all the services over the weekend without my acknowledgment. When I went in on Monday morning to say I was upset and displeased is an understatement. They had the audacity to even give me the options of either paying for it or not paying for it. Of course I didn't pay for it and I took my car and left. Only leaving two stores because they do perform quality service. But it was a frustrating couple years dealing with our service team.
Oscar Ibarra
3 months ago
Unfortunately the service dept on this dealership is the worst for the commercial vehicles. Please save your self the trouble of a bad time. AVOID IT. I used to live in Woodburn and that dealer over there is top notch. No complaints at all with the service dept. We also went to Landmark and very good service. Bryant, my service advisors has too much work or needs training whatever the case maybe but he can definitely improve quite a bit.
Had an oil change at 230pm
Dropped off my truck at 2pm. Called & texted multiple times to check on my truck, no answer.
Very poor communication
Much customer help is needed desperately. You will be better off going to another dealer for your service needs.
When buying is a different story. I do recommend you buy your Ford here! Ironic isn't?... just the way it is.
Mike Quitugua
4 months ago
I have a water leak in my 2021 F250 and took it is to Damerow's service department to have it fixed. I have also purchased an extended Ford warranty that should cover a water leak around areas that are made through the manufacturer. And in this case, where the 3rd break light is located. While my truck was in Damerow's service department. My service manager TJ said that after the initial inspection the water leak was identified coming in at the3rd break light area, and so far with labor, I was looking at $200 an hour for Labor and the cost to replace the light, because I have an after market 3rd break light on it, which I do. He was already into a little more than an hour and the cost to replace the light would be around $1000. I said it has a extended warranty. And he was surprised to hear that it did. That tells me, he just started the work,and had no idea anything about the truck. Because it has already been in Damerow before with the same issue. And was fixed under the warranty, because it was leaking around the sunroof and the drain tube was disconnected. I wasn't going to pay the $1000 and asked if it can get the truck back. TJ had it put back together called and said it was ready for me to pick it up, and there was a $320 Labor cost. I asked why I had to pay for the Labor to find out it was leaking on an area that wasn't covered. He said because the 3rd break light is considered a bulb, which isn't covered. I said it's not the break light, it's where the.light is mounted. He said there was nothing he could do. But the truck was ready to be picked up. I then said, you guys came out, dropped off a rental and.picked up my truck, which TJ was also cemetery oblivious too. I have taken my truck into Damerow numerous times.now, mostly because I purchased it there. And as of the last few times. I have come to the conclusion that Damerows service department is unsatisfactory towards "Customer" service! And is inconsistent with what the sales service statement says, and far from Ford's commitment to customer service!
Nick Villanti
2 years ago
Called them last week to schedule my 40k miles service. This included an oil change, tire rotation, and a new cabin air filter. When I asked what the cost was on the phone, they said 89.99.
Go in for service today, and they have no idea why I am there. I tell them, and they say great. Service took just over an hour (they previously estimated 1-2 hours). When it's time to pay, it comes to $175. When I questioned it, they said "well they are wrong." Offered me a $10 discount if I wanted it... I had to say "yes, I want the $10 discount..." not sure why anyone would turn it down.
Before going in for service, get their quotes in writing.
Also, to their service team, I would suggest not setting appointments for when you open as people were still arriving as I was there and were not ready and still getting ready for the day. Suggest giving the first time 15 minutes after open to give your staff time to set up and be ready.
