Columbia Bank

Sarah Louise

3 months ago

Nathan helped me out today with setting up a new account and got me in and out of the bank within an hour. Very appreciative and happy to be banking with Columbia :)

B.D. Bell

4 months ago

When opening an account here, the young man that helped me, Nathan, was very efficient, entertaining, and pleasant to deal with. I also met another young woman at the time, as I had just had a surgery, and she had had a similar issue herself, so we started speaking, and it felt like 'Family' pretty straight out of the box, so to speak. Long story short, when I now call the young lady at the branch, 'Shannon', (because Nathan had transferred to a Seattle Branch since I opened my account), she is Always Very Efficient, Very Kind, and Very Gracious to offer help or information that I need, and has been An Absolute Pleasure to deal with. I cannot say the same for a few more of the Columbia banks, that seem to be having issues reflected on their low review ratings, not to mention my personal experience with the same branches, which seems to mirror those low scores. Choose your branches and the People in them Carefully, because there seems to be a Huge Span between Great Service, and mediocre, all within this one 'Organization'. (Sorry to say, but it is the truth.) I Would Recommend This Branch on Southwest Columbia, or the Branch in Downtown Portland near Nordstrom, if you want Good Service with your banking needs. Good Luck, and Best Wishes!

Shift Adams

8 months ago

Subject: Urgent Complaint – Employee Misconduct & False Allegations at Bend, OR Branch To Whom It May Concern, I am filing a formal complaint regarding a serious incident involving staff at your Umpqua Bank branch located at: 475 NE Windy Knolls Dr, Bend, Oregon. On Tuesday, August 12, 2025, at approximately 10:00 AM, while I was legally parked on a public road across the street from the bank (not on bank property), one of your employees began taking photographs of me without cause. While photography in public is not illegal, the action was uncalled for and harassing. Following this, the employee contacted the Bend Police Department and made false allegations against me, claiming I was “using my phone to steal information from ATMs.” This is a baseless and fabricated accusation that resulted in a false police report. I was doing nothing unlawful, and I was simply minding my own business. This behavior is unacceptable for a representative of your institution. Not only does it constitute harassment and defamation, but it also wastes police resources and damages my reputation. I am requesting that this matter be immediately escalated to your Employee Conduct / Ethics Department for investigation. I expect prompt corrective action to be taken against the employee(s) involved and a written response from Umpqua Bank acknowledging receipt of this complaint. Please treat this as a priority matter. Sincerely, Christopher clawson

Stephan Morris

a year ago

I've banked with Umpqua for years with few issues, but we recently went through this branch to get a HELOC and had a terrible experience. It took months (OnPoint has done it in a couple weeks for us in the past) and the banker/sales person had no idea what they were doing.

Shu Chow

4 years ago

It's 2022 and I cannot create an online account because their tech systems are basically a huge collection of cat hairballs smashed together with dog slobber. Site says it can't find my information, when it's there. Also says my phone number is one I don't recognize. Oh yeah. It's an hour wait to get to talk to someone on the phone. The callback system is terrible, too. Data engineering is not hard, Umpqua. Just requires people to not do dumb things.