Xfinity Store by Comcast

Stephanie

a month ago

I was greeted the moment I arrived and my phone fixed within 10 mins

Alie Pentecost

2 months ago

I just had to pick up my self install package and so already expected a pretty quick trip, but it ended up being quicker than I anticipated. For someone like me that was just picking up an item that was already ordered and ready to go, the associate still managed to be more than helpful. He gave me contact information and helpful tips that would allow me to start service is smoothly as possible and instead of pushing a phone line on me, he briefly mentioned the deal and was honest when i told him about the deal that I already had, and let me know that the cost will be about the same as well as the service. I always dread going into those types of places, and had expected a pushy sales person but was pleasantly surprised when I was instead met with a friendly associate who gave me exactly what I needed without any hassle.

C Allen

3 months ago

My experience with Xfinity Mobile has been an absolute headache. My sister and I are on the same phone plan but live in different states. I am an authorized user on her account, yet upgrading my phone turned into a two-week nightmare. The new phone had to be shipped to my sister instead of allowing me to pick it up in my own state. To make matters worse, Xfinity sent the phone to the wrong address, which forced us to cancel the order and wait even longer for a replacement. Because we live in different states, this resulted in constant back-and-forth phone calls and multiple trips to Xfinity stores in both locations. Previously, we were with Verizon, and this was never an issue. As an authorized user on a family plan, upgrading my phone was simple and stress-free. Xfinity Mobile made a basic upgrade unnecessarily complicated. Cheaper rates don’t always mean better service, and this experience proved that. I regret switching and would not recommend Xfinity Mobile.

Venus Sevens

3 months ago

Absolute worst customer treatment I’ve ever received in my life. The manager Joseph said I don’t know how to read while laughing as I was reading the Xfinity company policies to him. I’ve never been treated so poorly as a human being in a “professional environment”. Never have I had a manager lie so many times about company policies while laughing about it. This is an embarrassing example of customer service and just trying to lie your way out of a mistake. There were so many points where he said things such as, “We don’t have a corporate office”, “We don’t have a printer”, “There is no payment processing system.” ??? Very confusing and untrue statements, on top of being harassed for two hours? This is a manager?? What a joke of professionalism. Two hours of my time and when I asked for an apology for how I was treated and made fun of the entire time, the manager called the cops rather than being professional. This is just sad disrespectful behavior to be conducting out of a corporate office.

John Timothy Vaughn

7 months ago

My experience in the xfinity store was fine. But the modem/router they gave me When I first signed with them started losing signal completely, for hours, every day. Couldn't reach a live person for help. The online chat/helper didn't work out. I was completely losing it at this point. It would go out _every_ afternoon for about 4 hours. After putting up with this for weeks, I decided to return their modem to them and signed with another company.