Walmart Auto Care Center

T Hof

5 months ago

I have used Walmart services several times over the past years. In last two times they have cost me more money. In August I went had the oil changed and they did not replace the filter and when they put the filter back on it has no ring. It left 9 quarts of oil on my drive way. Needless to say the clean up and fix was costly. A few pictures included of the oil. and how dark the remaining oil was in the filter we dumped in the pan after removing it. New oil would never be this dark. Then we went into Walmart for new tires in October- waited over 2 hours with an appointment. The service comes with replacing the TPMS. after the appointment and once we got back into the truck we realized they refunded 12.00 due to the TPMS could be installed. NO heads up on this- NO warning of this at the time we checked out. NOTHING. WE then took to another person to replace the TPMS which cost us another 100.00 due to removing the tires/ replacing and rebalancing them. When this should have been taking care of by Walmart. I called and NO response from the the Auto manager on either case!!! I spoke to other managers who promised he would call me. Sorry the service has gone down hill and the manager obviously is worthless.

Winnie Luo

7 months ago

Update — My original appointment was the beginning of July. It is now end of September and they only refunded ONE of the four tires. Support is no help. Disputing this with my bank. I never really make reviews but my experience here really irked me. I placed an order for tires a week out. Received many texts confirming time and date up until the day of the apt. I called out of work and scheduled my whole day in advance for this only for they to cancel ONE HOUR before my apt through text. The msg says they did not receive my tires. I called and the guy on the other line was rudely talking over me and kept telling me to just come in. I told them they dont have my tires and the guy was like “oh idk”? Can’t they check internally? I was also told my refund would be received in 3-5 days over a month ago. I finally got a refund TODAY for ONE OF THE FOUR TIRES. I called the tire center and no one picked up. I was transferred to customer service. While attempting to tell them the tire center was not available the lady rudely cut me off and transferred me back to the tire center where no one seems to be working. I ended up contacting Walmart through an online chat. They said that they will be escalating this and filing a complaint with the center. Hopefully they figure it out because this was such an infuriating waste of time.

Steve Bond

7 months ago

Bought 4 tires for my utility trailer online from Walmart. They were scheduled to be delivered Friday the 12th. I made an appointment at Walmart auto center for Monday to have them installed. No delivery on Fri. Said Mon instead rescheduled appointment for Tue. No show on Mon. Canceled Tue appt. Tires finally arrived on Wed. Made appt for Thursday to install. Got to my appointment and was informed that they don't install trailer tires. Safety hazard they said. Even though the service and price are listed on their website. I've tried buying tires through Walmart before and have had a horrible time. Somehow my account has been flagged. I've called in multiple times and their non English speaking associates have told me everything was OK, they had fixed it, I could use my account now. No such luck, not fixed. Finally used PP and was able to buy tires. I'm so done with this company. I'm sitting in my truck right now while a Walmart competitor installs my tires. A properly trained tire guy. No safety issues at all. No more tires from Walmart no matter how good a deal I might think I'm getting. Not worth the frustration.

Alyssa Auslander-Crick

7 months ago

I feel not right even giving 2 stars but they DID put tires on so they did what they were supposed to do. We made an appt at 1pm because we needed new tires asap for a trip the following day. It is now 6pm and we are STILL waiting. It completely derailed our day and the employees couldn’t even bother talking to us or acknowledging us. Terrible customer service. I get being overwhelmed but maybe don’t have an appt system if you’re not going to start on our car until 3:45pm after a 1pm appt. Ridiculous.

Mikey Shank

2 years ago

Brought my car in at 10:50 for an oil change, with one car ahead of me, and left at 12:45. One of the technicians broke off the plastic switch to adjust my front driver window. No one notified me. No note in the report. Just got to reach and find nothing on my ride home and eventually found the broken switch in the pocket of my driver door. Been on hold three different times for 45 minutes collectively. Keep getting passed from customer service to auto center (which doesn’t answer) only to be kicked back to customer service staff who kick you back to the line no one answers.