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Bought a 2019 Jeep Grand Cherokee and found the experience very nice. Would recommend checking McCords Toyota out for new or used. Had brought the vehicle back for small issue and what happy with results. So service department was excellent also...
The Vancouver Toyota dealership is not transparent and appears more focused on making money than providing honest service. On a previous visit, my truck was returned with tire pressure set to 25 PSI, even though it requires approximately 55 PSI to safely carry my camper. I was not informed and only discovered this after driving home, which was really unsafe. On a later visit, a service employee drove my vehicle into a garage door, damaging my roof-mounted AC unit, which I personally witnessed and heard. Instead of taking full responsibility, the dealership attempted to minimize the damage and offered to cover only part of the repair because I was to blame. I was also upsold unnecessary services, including an oil change that had recently been completed (with a reminder sticker visible on my windshield), and optional add-on services presented as required. This resulted in a bill over $1,100, well above standard market pricing. As a Deaf woman, I trusted this dealership to communicate clearly and act ethically. I felt dismissed and taken advantage of. For contrast, I have received excellent, transparent service at the Everett Toyota dealership and never had any issues there. I will not return to the Vancouver location and do not recommend it to others looking for honest, transparent service.
I went in for an oil change and they told me it would only be 1 hour so I told them I would wait. 45 min into it they called me if I got there email. I told them I would fill it out asap. Well 4 hours into it I had to go t9 them and ask how my truck was and he said he texted me 2 hours ago. After showing him I didn't get 1 text he rambled off some number I went no and you even called me. All he said was ohhhhhh no apologies no nothing.
I went in just to do an oil change, and they also recommended an alignment — even though I never had any issues before. After they did the alignment, my steering wheel started pulling to the right. I went back three times, and they never fixed it. Finally, I took it to a professional alignment shop, and they confirmed it was done incorrectly. Once they corrected it, everything was back to normal. Absolutely terrible experience — they’ll sell you services you don’t need and end up making things worse. Total waste of money and time. Avoid this place!
I've been coming to the dealership since 2013. I've never had to pay for... I don't even remember what the (very nice) guy called it. Anyway, I ask him what they are, and I tell him I've never had to pay for them before... and he must've expected the complaint, because he had an immediate answer: before I even finish saying my bit, he's looking up my old orders and saying, yes you did. Well, let me rephrase, Toyota: I've never had an interaction with you where you pulled the fee for something out of the advertised cost of the service and then nickle-and-dimed me with it after the service has already been done, while I was paying for it. Nice gaslighting policy, by the way. Just be up front about it. We get that times are tough. And the poor guys behind the counter... I'm sure they're not nearly as well off as the people who came up with the policy and procedure--but they're the poor guys who have to carry it out. Shame on you. (I am posting this review for my Girlfriend.)
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Claim This ListingWithin half a mile of Vancouver Toyota Service & Tire Center.
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