Trugreen Co

Curt Fleischman

a month ago

My lawn was very sick and full of dandelions as a mist full of dandelion seed had flown into our neighborhood a few years ago. Plus, the lack of water and over weed prevention at the time when I could no longer care for my yard on my own. I needed help and I didn't know where to look for help. I jumped into my lap top and researched the web. It didn't take long to find "True Green". I called and explained the situation to them, and we came up with a game plan to get the lawn back into shape. It's not perfect yet, but it is by far better than I had hoped and certainly better than I could do on my own. Thank you, for helping me rid the dandelions', and are beginning to give me a lawn that I dream about. Curt F

L. M. H. Oppenheimer

3 months ago

We’ve used TruGreen to treat our yard for over twenty years. They have given consistently excellent service and our yard is healthy and beautiful.

Jesse Laabs

4 months ago

Terrible service that doesn’t live up to their promises. Paid for a year of their top tier “Tru Pro” service, expecting some care and attention to the needs of my lawn. Instead, at each visit they spent no more than 3-5 minutes rushing around spreading fertilizer or weed and feed with a drop spreader. At no point did they assess my soil condition, . At each visit they noted on the invoice that they “noticed moss and broadleaf, which should start to clear up in 7-21 days” but they never did. They also overcharged me for a 1200 sq ft lawn when my lawn is only 600 sq ft, which means they’re also lying about how much fertilizer they’re applying at each treatment. In two of the early services they even mentioned that they “do not recommend overseeding to fill bare spots until late fall” but then proceeded to do my overseeding service in June, in which the tech grabbed a couple handfuls of seed and threw them randomly across 2 areas of my lawn. They also rushed the service intervals, and when they do come out they don’t give adequate notice to make sure the yard is ready for them. Most of the pre-service notifications come the evening before, after dark, mid-week, so there’s no chance to get out and rake leaves or make sure the lawn is trimmed before they arrive. My first service was at the end of March. The service interval was supposed to be every 6-8 weeks for 9 regular service visits plus 1 overseeding service plus 1 aeration service plus 1 line soil enhancement to be completed in 12 months. Instead, the first 4 visits were 4 weeks apart, the next 2 were 6 weeks apart, and the last 3 were 2 weeks apart, and all were completed before Thanksgiving. All in all, the only improvement to my lawn is it’s a little darker green. But still just as full of moss and weeds as when they started. This company does not provide a service, they’re a cash grab. They don’t provide any maintenance, just fertilization, so you still have to do 100% of the maintenance. For the almost $1k I spent for 8 months, I could have paid a landscaper or gardener just a little more to handle everything and actually improved my yard.

Heather

a year ago

Paid for a service that we have seen no benefits from! Notified true green that I now have burned section in my lawn and my lawn is full of weeds! They scheduled a trip out to investigate and the employee did nothing (my son was home and watched him.) The employee noted during that visit that he shut our side gate upon leaving and put no product down to remedy my valid complaints. Why am I paying top dollar for a service that has encouraged and added new weeds through out my lawn and also created a noticeable burned sections from being fertilized? I have reached out many times to get this resolved and finally cancelled since they have been ‘all talk and no action!’I’ve used you years ago and was expecting a fertilized lawn with no weeds and burned sections. EDIT: True green has reached out MULTIPLE times to apologize but there has been no effort to fix the damage or removal of weeds. I’ve since cancelled services, and they keep calling and are sending me to collection for $500 for irrigation of the lawn. I finally told them to offer me a refund for lack of service and for their lies since there is no plan to fix the damage done to my yard/ grass. I gave them permission to send me to collection as I will not be giving them a dime more and now have to fix the damage their incompetent company has done. LISTEN TO THE REVIEWS!! I paid for about 5 months of service. DISASTER! ***BEWARE*** FAILED COMPANY AND SERVICE!

David Kirchev

a year ago

Terrible customer service. Don't fulfil their promises. I had to go back after their treatments and apply my own treatments to pick up spots that they missed. The lawn looked good for a couple months then started turning yellow in many spots. After they did the aeration and reseeding, my lawn had many bare patches where the aerator made the holes. They guarantee a nice lawn but when they didn't meet their promise on my lawn, they refused to give me a refund or fix it. I told them to stop all services until we could figure out what was going on with my lawn, but they still sent people out and charged me for services that I didn't want. I'm not happy with this experience and wouldn't recommend anyone to go with them because it's a waste of money.