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Ashley has been an absolute pleasure and the techs were so kind to work with. I really appreciate the time she took to explain everything and answer all my questions. Oh and their schedule is two weeks out and she still made time to work my vehicle in!!!
Parkrose Auto was such a breeze to work with. I had some issues with my car and they were able to get it looked at same-day for me. They kept it over the weekend to complete the repairs and it was ready to pickup on Monday. I felt the pricing was very fair and honest, and Ashley was lovely to work with. From someone who doesn't know much about cars and avoids most auto shops, I would definitely recommend checking this place out. Thanks!!
I brought my truck in for a coolant leak, they charged me $540 and didn't fix it. It's still leaking in the exact same spot in the exact same amount, no more no less. So obviously whatever they did (assuming they did anything at all) did nothing to fix the problem I brought it in for. When I called they blamed it on me for not wanting to fix another area that was supposedly possibly leaking for $1400. If that was the problem why charge me for something else that wasn't going to fix it? On top of that, they called out a bunch of parts as bad that have less than 10k miles. One in particular was the tie rods which are brand new heavy duty after market with a lifetime warranty and have less the 1k miles. So I basically donated $540 to this scam shop. Don't waste your money. 2 stars because the blonde girl working there was nice.
I normally do the work on both my wife’s and my car but I was missing a couple tools to fix my thermostat on my vehicle and lacked the time working 10-12 hours a day. They did a good job on fixing my thermostat and did it same day but unfortunately I had a pair of ray ban sunglasses ($120 sun glasses that I had saved up for) that were in my door when I dropped it off and are no where to be found in the car. Thankfully Ashely had called me back to refund the amount for a new pair though. After further inspection I found a bolt literally hanging on by a thread. I was also informed that they have warranties on their repairs and would have taken a look at it if I had taken it back in.
This is my FAVORITE place and experience with auto repair! Ashley is so wonderful and I so appreciated the thorough communication and problem solving. They are so great at communicating through the process while being honest and trustworthy. They even text you along the way. They have done two repairs on my 1995 Ford RV and it's running GREAT! I explained how I'm moving my family across country and needed my old rig in tip top safety shape and they let me know what needed to be done without overselling me. Overall they've done multiple sensor replacements, a transmission tune up, an exhaust leak repair, plugs and hose repairs, and they even fixed my cigarette lighter electrical! You need to make an appointment but you appreciate the appointment because they are so timely once it's your turn. They're busy so they spend their time wisely! Highly recommend this place and calling to make your appointment when you need trustworthy work done on your vehicle. Thank you all to at the Parkrose Auto & Truck Repair team! And super thank you Ashley! Really appreciate you all!
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