I have used NAPA throughout the years through the shops I've worked at and on my own personal projects. This particular NAPA I've been to a few times and the people at the counter have been more than helpful. The lady at the counter actually found me a discount comparable to what I would've gotten had I purchased through my shop. I've been wrenching for 31+ years and I appreciated the effort this lady went through and the knowledge she had. This will continue to be my favorite location.
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Business Information
- Address
- 15236 SE McLoughlin Blvd, Portland, OR 97267, USA
- Phone
- (503) 513-0700
- Website
- www.napaonline.com
- Category
- Auto
Hours of Operation
ClosedLocation
15236 SE McLoughlin Blvd, Portland, OR 97267, USA
Reviews from Google
More reviews on GoogleWell I love the store, be sure to call first to see if they have the part(s) you need because different stores carry different items. I should have done that! They have everything and a huge variety of parts for all makes and models of vehicles, old and new. The employees are knowledgeable and very helpful. Be sure to ask if there's a core charge on your part because on some new part purchases if you bring back your old non working part you might get some money back for it.
I usually never do this, but felt like I should today I was broke down for over 15 minutes in the parking lot of Napa auto parts here on McLaughlin Boulevard with my two children with my hood popped up (clearly broken down) pretty much hanging in to the traffic on McLaughlin Boulevard and never once did any of the employees decide to come And see if we needed help Being an auto store, you would assume that someone would come out to your rescue, but I guess that’s What I get for assuming thankfully Justin the manager from O’Reillys’s across the street took the time out of his day to come and jump my car….three seconds Is all it took and got me and my kids to safety and followed me to O’Reilly’s and helped get me a out with a new battery and install it for me do better. Napa Auto parts team O’Reillys all the way
What can I say except the truth. Julie the assistant manager was so rude to me. Her voice, her looks at me, and went to the back room to call the manager Jolene instead of in front of me to ask a question that I had for management. Shady as far as I’m concerned. I asked her to call Jolene the manager so that I could ask the question and it was apparent that Julie has tainted her opinion of me because Jolene was just as rude, or Jolene is just rude herself. Very poor customer service. The other employees at this location have always been so nice.
I was very happy to get help from Matt to install my rear windshield wiper. I bought it on line, but he didn't care. I didn't have to buy anything from their store for him to help me. I had stopped at another auto parts store for help, but they said No way, so I was not expecting to get help. He had a great smile & was so accommodating to this 73 yr old senior. Thank you for hiring Matt.
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Within half a mile of NAPA Auto Parts.
Related Businesses
Other Auto businesses in Portland.