Henderson Auto

serina ricchiuti

4 months ago

We have been going to Henderson since we moved to Oregon and have been happy with our services. On 12-8 my husbands car broke on freeway and we had it towed to Hendersons with transmission issues. They were closed so vehicle in lot. On 12-9 at 830 am I brought them the keys and explained the issues and got a charger out of the vehicle. The car was in perfect condition. When we picked up the car they had repaired transmission but our windshield is shattered. They claim it was like that when we dropped it off and that is 100% false.

Chanelle Campbell

8 months ago

So I come in to get the alignment “fixed” and apparently it’s still not fixed as I just had to change out a tire. Again. Also, they will quote you $200 for a check engine light, which yes is probably normal. Got it fixed without that price. And, they put in the report that my car could be “rodent infested” (a couple of empty Taco Bell bags) and not only that when I asked to quote the check engine light they repeated twice they didn’t want to “go through my trash” in a patronzing tone so bad that you’d think the pope was looking down on you for being gay. Didn’t need to be repeated. So yea, if you want to spend hundreds of dollars for nothing fixed and to be ridiculed over a bag or two of empty fast food bags (excuse me for being hungry on the road and needing to get alignment done asap like a normal person,) go here!! Also, if you’re allergic to dogs and/or are scared of big dogs they don’t tell you straight up they keep dogs in the lobby.

AirPdx

10 months ago

If you can get past the condescending treatment at the front desk, you are gold. Mechanics are generally good, communication is quick and easy via email. But for some reason you may come away feeling like you have been talked down or lectured to. For a month or so I was stopping by the office trying to track down a "scraping" noise coming from the front axle area. The first visit I told the owner about it and when I picked up the car he could find nothing, which was understandable - it was hard for even me to target. Then the noise became more obvious and I stopped by the office to talk to the owner and was told "We already had it up on the rack, there was nothing there." To which I replied, "So just wait until it breaks down and then we will know?" His answer was a brush-off "I guess so." Perfect example of the treatment you may get. UPDATE: It DID break down a week later (on a drive to Central Oregon) and it was the left front wheel hub assembly which ended up needing to be completely replaced (from a helpful Bend, Oregon shop). My hope is that your experience with Henderson will be better.

kristeena alexander

a year ago

Best decision auto wise!!! Henderson Auto unlike the Kia dealership in Beaverton, has: 1. Great customer service (Bryan & Katie) 2. They do what they say instead of over talking and holding your car with limited to no communication 3. They give you a detailed report on what is wrong before they proceed (by email & phone) 4. This is the BIGGEST ONE = they are fair on the charges/cost. Yes it cost but I have no experiences of them over charging. I will never return to the Beaverton Kia dealership! Henderson Auto for me!!!!!!!!!!!!!

Katherine Haynes

a year ago

Henderson Auto is family to me and they treat me like part of their family too. I originally was referred to Henderson when my new car was hit in an accident and after getting it back from a local repair company would not drive straight. I took it to several places around town and everyone told me the alignment was fine, even though it pulled hard to the right every time I drove it. It was a very stressful situation. One day a person mentioned I should take my car to Henderson because they are very good with alignment issues. I am ever thankful for that recommendation. Sure enough, my car was out of alignment and Henderson fixed it and it has driven straight ever since... and that was almost 10 years ago. I was sold after that. Henderson immediately became my go to place for mechanical needs. They take care of all the cars in my family. They are fair, honest and trustworthy. I want to send a big thank you to Brian, Katy and all the people working in the shop ensuring our cars are safe for the road. The shop dogs, Peanut and Charlie, are an added bonus and I always look forward to seeing them as well. If you want a place you can trust to handle your car needs, go to Henderson!