Guerreros Auto Repair INC

Jen Oh

a month ago

I called ahead and specifically asked for a full synthetic oil change and was quoted $70. When I arrived, I confirmed again that it would be full synthetic oil. However, I later caught the technician putting in synthetic blend oil instead. When I questioned it, I was told that the blend is $60 — but this was only after they had already changed the oil. This experience was extremely frustrating and disappointing. If I’m quoted and confirm full synthetic, that’s what should be used — not something different without my knowledge or approval. Honesty and clear communication are basic qualities any car service center should have. Because of this lack of transparency, I won’t be coming back. I expect better integrity from a business handling my vehicle.

Tink

2 months ago

If I could give zero stars, I would. I had a concerning experience with this mechanic shop. When I called to request my service records, I was told they do not keep records of customer vehicles, parts ordered or the work performed, even after I provided my vehicle details, service date, and payment method. I was then told by the owner’s son that I should have requested to be entered into their system, which was never communicated to me. The conversation was dismissive and unprofessional, and no effort was made to resolve the issue. Based on this experience, I recommend others proceed with caution

Will Hughes

8 months ago

One shop quoted me $570 for a wheel bearing replacement, Guerreros did mine for $350. He earned a lifelong customer. He is so kind and got my work done quickly.

Jordon Bibian

2 years ago

Extremely trustworthy mechanic and he does an amazing job too! I've had multiple experiences with Luis and his team, and they always go above and beyond. Additionally, I took my girlfriend's car to get the brakes replaced and Luis told me the brakes were fine and did not need replacing. I can't tell you the number of shops I've been too where they would just replace it anyway without telling you. Luis and his team are amazing! Keep up the good work.

Stephanie Luna

2 years ago

I was having a hard time finding an auto shop that felt trustworthy, my brakes were squeaking and it ended up being something extremely minor with my brakes (which honestly I thought maybe my rotor needed to be replaced) he was honest and had fixed it for me free of charge ♡ it made my entire day as I’m new in town and I had previously been scammed by a “mechanic” a couple weeks prior. I am definitely going to be returning to this shop, they were so quick too!