Caliber Collision

Josephine Reho

2 months ago

I’m very impressed with the level of customer service here. I had my car being repaired here through insurance and they made me feel like a valued customer beyond. I received real time updates of what’s going on, they walked me personally to the rental car lot, friendly and helpful service to answer any questions, they made a super complicated process of car repair and insurance turn into something so easy I didn’t have to think twice about, and to top it off- I couldn’t drive to pick up my car when it was ready due to having a baby and they dropped my car off at my home personally. That last bit was icing on the cake to genuinely gain a customer for life, it is things like that that truly take customer service next level especially in this day and age. Im truly so impressed and grateful for the service they provided.

Jennell E

2 months ago

The service was absolutely impeccable and seamless from start to finish. They even coordinated directly with the Enterprise rental car down the block, which made having a rental while my car was being repaired incredibly easy and stress-free. I received text updates several times a week, along with access to an online portal where I could track exactly where my car was in the repair process. Melvin, in particular, stood out. He was relational, attentive, and a true professional. The entire team was friendly and professional, but Melvin went above and beyond. When I picked up my car, it looked brand new. The finished work is flawless. I couldn’t be more pleased with the experience.

Charles King

2 months ago

Caliber Collision on NE Grand did a excellent job of putting a new license plate holder on my front bumper. I went in a on a Monday, they ordered the part and called me on Wednesday the part had arrived. They installed it today on Thursday and only took them 10min. Great friendly staff!

Greg Yayoshi

3 months ago

The repairs were completed. Not the problem. Heat/AC needed to be fixed, gave me a rental, fixed in 2 days. I can live with that. Money and phone were taken from my car. BIG PROBLEM. I was told by the GM he would look into the situation, and give me a call after a week. I gave multiple weeks and nothing. It was not an amount of money that would make or break my living, but it was money nonetheless and an older phone that still did work (used as a back up). I did not entirely expect anything to be returned but when promised a phone call from the GM is not done, that is the second reason why I would only go back if I have to, and that's because of the warranty from the establishment. (even though after writing this I'm sure it will be seen and they would react accordingly) ***I dont know how this review got posted on a different location let alone a different state. This is supposed to be for a Signal Hill,CA

Anna Church

9 months ago

We brought our car here after it had been hit and they did a fantastic job on it. Reasonable pricing for labor and parts, the service was friendly, and they were great at communication. I hope we don’t have to have body work again but if we do we’ll use this place. Highly recommend!