Auto body repair and collision work in Portland, OR.
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I had an incredible experience with this auto repair shop working on my BMW. From start to finish, their customer service was truly above and beyond. They took the time to explain everything clearly, kept me updated throughout the process, and made sure I felt confident and taken care of.
We recently had our car egged, which caused significant damage to the paint. Because our vehicle has a matte finish, several body shops in town didn’t want to work on it. Only a few shops in the area are BMW-certified and able to handle Frozen paint repairs, and some of the others warned us that we’d likely be paying out of pocket for anything the insurance wouldn’t cover. When we called Active, Rich was upfront about their experience with Frozen paint and assured us that we wouldn’t pay anything beyond our deductible. Throughout the process, they did excellent work, communicated clearly, and set proper expectations. They were also proactive about working with the insurance company to get supplemental repairs approved and kept their promise to not push costs back on us. The entire team seems very personable, honest and experienced. The car turned out great. I really appreciated working with them and would highly recommend their shop.
If my Volvo XC90 had thumbs, it would be giving Active Auto Body a 5-star review too. These folks aren’t just Volvo certified—I’m convinced they’re also part-time wizards, part-time therapists. My car went in looking like it had been through an emotional rollercoaster, and it came out looking like it just returned from a luxury meditation retreat. From the moment I dropped it off, the team treated my Volvo like it was the crowned jewel of Sweden. They kept me updated every step of the way, and when I picked it up, it was so shiny I swear I heard it whisper, “I look better than the day you bought me.” If you’ve got a Volvo and want it repaired by people who clearly love Volvos more than most people love their pets, Active Auto Body is your place. Would I trust them again? Absolutely. Would I let them babysit my car? Already did. And they nailed it. 🚗✨
I can’t say enough good things about Active Auto Body, especially Raychel and Amber. I totaled my Mini Cooper and the whole insurance process was an absolute nightmare, but these two were the only saving grace in all of it. They checked in on me, texted updates, offered support they absolutely did *not* have to offer, and just genuinely cared. When everything else felt chaotic and stressful, they were like a light in the middle of all of it. I felt heard and supported every step of the way, and you honestly don’t get that level of humanity and kindness everywhere. If you’re in a tough situation or navigating a repair after an accident, go here! They truly go above and beyond.
I don’t know what I would have done if it wasn’t for Raychel and the staff at Active Auto Body. I didn’t realize I didn’t have rental car coverage until I got in an accident and wasn’t sure what I would do while my car was being fixed. A coworker recommended this shop because they provide loaner vehicles. So for the last 2 months, I’ve been zooming around town in a cute little Mini Cooper courtesy of the shop while my car was being repaired. Also, they were able to get me OEM parts for my car and knew how to work with my insurance company. I highly recommend and will never use another body shop.
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