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13980 SW Tualatin Valley Hwy, Beaverton, OR 97005, USA
What has river city not helped new as they've got me in from the locked out car. They had done battery starts for me. They're bringing gas worked really well with insurance companies, and they're always real timely, and never keep you waiting too long. High quality equipment, friendly professional staff. Very dedicated to attention to detail and customer satisfaction
Trashy and unprofessional. Extremely dirty asked me to hand over 450 cash without a receipt. My car smelled terrible afterwards. Avoid this company at all costs. If your car is towed ask for a receipt and get it inspected for damages!
I had an extremely frustrating and suspicious experience with this towing company. My car was towed even though I had my hazard lights on, clearly indicating a temporary situation. When I finally located where my vehicle had been taken, I was told it would cost $500 to retrieve it—by appointment only, cash only, at a sketchy, unmarked lot that felt anything but legitimate. When I got my car back, I immediately noticed alignment issues and other mechanical problems that were absolutely not there prior to the tow. It was clear the car had been mishandled during the towing or while in their possession. I tried to raise my concerns with a so-called manager named Scott, but he was completely unprofessional. He called me from an unknown number, wouldn’t let me finish a sentence, and threatened to hang up on me when I tried to explain the damage that occurred while my car was in their care. The whole operation seems shady, and based on my experience and what others have said, it’s pretty clear this company is involved in predatory, illegal practices. If you’ve had a similar experience, feel free to reach out I’m seriously considering organizing a class action lawsuit so this company can finally be held accountable. They deserve to face consequences for the way they treat people.
I don’t know how this company is operating legally. My car was towed from my apartment because I accidentally took the pass off overnight. Retrieving it was a nightmare they don’t have an actual office it’s all “appointment only” they basically hold your car hostage. I had made an “appointment” and waited 2 hours at a sketchy parking lot with no actual vehicles hoping that someone would show up with my car. They only have one number to call and the person answering is extremely rude and adds fees as they see fit. At first was told $400 then called again and it was magically $450 I told them the previous person which I’m pretty sure was the same person told me $400 and they say either pay the $450 or don’t get your car back. Not to mentions it’s cash only so I had to meet a random person on the middle of the night in a sketchy parking lot to retrieve my car. Eventually some really creepy guy showed up with my car took my money took some pictures on his phone and gave me my car back no receipt or paperwork or anything. When I asked him for one he told me to call the number and request one. What proof do they have that I even or that a transaction even occurred very scary feel extremely sorry for anyone who has to deal with this company!
I would give zero stars if that was an option. I have been parking my vehicle in the same lot at my apartment complex for over a year now, and my permit was absolutely visible through my front dash and they still towed it. Picked it up the same day and had to pay $400. The tow truck driver just parks in the lot at night and waits for any car to tow...I included a picture of the tow truck parked in a spot he's not even supposed to even be in. And apparently they just pick one steal on slow nights. Reading the reviews, it's obvious that theft is a common issue with this company and that they will just take whatever vehicle they feel like, without cause, because they are desperate to make a quick buck. How could you stand to look at yourself in the mirror with that low of morals? Pathetic.
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Claim This ListingWithin half a mile of River City Recovery.
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