Interlock Metal

JHG 333

a month ago

We had a $230K+ aluminum Interlock Roofing installation at our home. Six months after the installation we got a significant water leak through a roof drain (not an Interlock product) that the Interlock crew improperly installed and it caused $16K in damages and repair to two rooms in our home. We were traveling when it happened. The Interlock field rep inspected it immediately, took photos, and went back to the Interlock director of installations. They agreed that their install team improperly installed the roof drain which caused water damage to the two rooms. Our insurance company verified the damages. That was more than two years ago. Every call I placed to Interlock Northwest resulted in zero response. I called Interlock headquarters in British Columbia, zero response to our problem. Our insurance company has had no result trying to collect from them for faulty installation on the drain. It is not the actual Interlock roof product that failed, but a drain installation on a membrane roof they installed as part of the contract. The Interlock roof product is performing well and we had a great install experience. But what good is a warranty on a $230K+ project if the company does not stand behind an installation failure? JHG

Shirley V

2 months ago

Prompt, ongoing communication from bid to follow up after completion. Install crew was professional and polite. We had an involved tear-off and they spread tarps overnight in case of dew. Finished job looks great.

Tab Tab

2 months ago

Fast response and excellent work. The technician drop by within couple of days, found the cause, and provided quote. The price was reasonable for the work scope. They were able to secure the work slot as soon as the raining season was over and kept me informed on the schedule. In addition, they inspected remaining roof as well. Note: the leak was due to gutter pulling the corner flashing. The 10+ year Interlock roof tile remained good.

Lisa Klassen

11 months ago

We had an excellent experience the first time with Interlock so used them again when we moved to our new home. I can’t sing praises any higher. Mike Rasmussen sold us the first time and we were lucky to have him this time as well. May and Patrick are wonderful to work with. Gregory, our installler, worked hard to get the job done single handedly when his partner had a family emergency and couldn’t continue. Our roof is gorgeous and the neighbors are slowing to look. I would recommend Interlock any time and every time! My pics don’t do it justice.

Jeremy Gentry

a year ago

Interlock roofing is a very professional group of people from the bottom up. They are patient, kind and understanding of all the problems with modern day roofing. Our entire experience working with interlock roofing has been amazing. I like to say they are faster than Amazon, we were told it takes about three days to complete, when the team got here they did a quick look and said we will be done in two days. It was done in two days just as we were told. They replaced all the damaged wafer board from vents not being properly installed. Fixed and properly installed all of our ventilation, which was just hanging in the crawl space before they replaced it. They cleaned up around the house at the end of each day and cleaned out the gutters. I would recommend them to anyone looking to have a long lasting metal roof and are tiered of trying to get a shingle roof contractor to even come out because shingles are so horrible they are backed up for over a year. Just think of it like this. shingle roofs have to be redone about every fifteen years so the contractors are always backed up and wouldn't give us the time of day. With interlock roofing it's one and done and gives them more time to move on and invest in your needs. They really took the time to listen and care about our situation and did everything they could to help us achieve a beautiful long lasting metal roof that we wanted.