Elite Towing & Recovery

emma young

4 months ago

It sucked getting my car towed but the lady who helped me recover it was really friendly and lovely to talk to

L Public

6 months ago

Three times I've seen their trucks driving recklessly; a swerving blind merge onto 405 from downtown, cut off when trying to zipper on NW 14th (with a middle finger... professional), and this morning at SE Water and Clay running a stale red light. Is it just one driver doing this?

Jake Varisco

9 months ago

Portland Police say they often call in a private request tow through Emergency Communications. One of five companies are dispatched, and Green said all but Elite Towing charge the same standardized rate written into the city contracts - charging a median $413. Elite Towing’s median rate is $1,893. Totals vary based on factors such as crash location and time spent in the tow yard. That is a terrible business practice. I would avoid them at all costs. Good luck not getting into an accident.

Sabina Khalid

10 months ago

Our brand new truck was towed yesterday and when we asked why, they said “failure to show trip permit” which was in the back window. We spoke with them last night and they wanted to charge almost $400 despite us only living six minutes away! They claimed it was for an “after hours” charge. We told the guy on the phone that we would be in today and when we went, we met a woman in the office who was extremely rude. When we walked in she asked, “do you have an appointment” and when we said “no we didn’t know we had to make one the person on the phone said we can just come” she laughed and said “oh, yeah I know you don’t have an appointment because I only had one for today yet I saw you guys pull in” and then said she “never answers the phone because people are rude.” Extremely condescending and then proceeded to complain about a homeless woman parked outside of their lot that she offered a FREE tow for to move her, but wants to charge us $521 when they told us yesterday it was $264 for a six minute drive. My boyfriend proceeded to show a picture of his drivers license (he lost his wallet) and then when she asked about the registration we mentioned we don’t have it yet because we just bought it a week ago, and we only have the purchase paperwork which we also had photo copy’s of. She told us she can’t accept that because of “AI these days” and didn’t help us out at all. We said that we’ll just go pick up the paperwork and she continued to ramble about nonsense. Horrible customer service. I understand people have bad days but no one wants to pay for their vehicle that’s been towed for no reason, and we were being nice and respectful the entire time.

S. Ryan

a year ago

I’ll give three stars, but that’s it. My vehicle was stolen by no fault of my own in Portland. Elite towed to their yard. Strangely, they want proof of registration but most folks keep that in the car, no? So when your car is stolen, you wouldn’t have it. I also didn’t have the title, so they seemed unwilling to do anything. Then they claim they can’t deal with insurance either, so leaving me with no way to bail my car out. Then, magically, they could deal with insurance and then somehow they needed my verbal OK to release to insurance, then I could pick it up? Apparently it dawned on them to call the DMV to verify I am the registered owner; why not do that as a standard practice? Wouldn’t that make everyone’s life easier? I finally got my car, but not much thanks to Elite. I’d rather not deal with them again.